Christian Ortiz
El Paso,TX
Summary
Proven track record of enhancing customer satisfaction and streamlining operations, notably at Popeyes where leadership and culinary skills shone. Excelled in roles requiring geographical awareness and effective communication, achieving employee of the month six times at FedEx.
Certified in forklift operation, adept at maintaining confidentiality, and fostering professional relationships. Enthusiastic professional with pleasant demeanor and commitment to customer service. Bilingual City Carrier Assistant reporting on deliveries and providing customers with postal information and forms.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Cook and Shift Leader
Popeyes
01.2017 - 10.2018
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Communicated closely with servers to fully understand special orders for customers.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
- Adhered to recipe guidelines while demonstrating creativity in plating and garnishing dishes for enhanced visual appeal.
- Ensured adherence to dietary restrictions like gluten-free or vegan options without compromising taste or presentation.
Front Desk Receptionist
Mind Forward Health Center
01.2019 - 03.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Boosted staff morale through effective teamwork and clear communication amongst colleagues in various departments.
- Prepared informative materials about local attractions or amenities upon request from guests ensuring memorable stays at the establishment.
- Coordinated meeting room reservations and set-up requirements for various events or conferences held onsite.
Mentor
US Bank
09.2020 - 10.2021
- Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
- Enhanced mentee performance by providing personalized guidance and support.
- Served as role model for mentees by demonstrating strong values and ethical standards.
- Guided mentees in overcoming challenges by sharing personal experiences and offering practical advice.
- Offered constructive feedback on mentee progress, enabling them to refine their skills and enhance their potential.
- Promoted positive relationships between mentees and other peers and adults to encourage social resilience and connection.
- Assisted mentees in setting achievable goals and creating realistic action plans for personal and professional growth.
- Promoted a growth mindset among mentees, encouraging them to view setbacks as opportunities for learning and growth.
- Collaborated with fellow mentors to exchange best practices, ensuring continuous improvement of mentoring strategies.
- Evaluated program success through regular assessments of participant satisfaction, engagement levels, and achievement rates.
T2 Fraud Specialist Agent
US Bank
07.2020 - 09.2020
- Improved customer trust by promptly addressing and resolving reported instances of fraud.
- Conducted thorough investigations into suspected fraudulent activities, resulting in timely resolution of cases.
- Provided exceptional support to internal stakeholders during fraud investigations, ensuring all relevant information was readily available for swift and accurate decisionmaking.
- Reduced instances of fraud by implementing comprehensive detection and prevention strategies.
- Improved efficiency by automating routine tasks related to fraud detection and prevention efforts.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Streamlined reporting procedures for suspected fraudulent activities, enabling quicker response times and resolutions.
- Conducted regular audits on internal processes to identify potential vulnerabilities and mitigate fraud risks.
- Developed staff training programs to increase awareness and understanding of fraud risks, leading to a more vigilant workforce.
- Evaluated customer data to identify and prevent fraudulent activities.
T1 US Bank Agent
CHS ReliaCard Relief Program
05.2020 - 07.2020
- Resolved caller issues quickly and thoroughly.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- Maintained comprehensive product and service knowledge for accurate, informative customer advice.
- Presented feedback to management on customer service trends and improvement areas.
- Negotiated favorable contract terms for clients, securing competitive rates and coverage options.
- Verified and improved quality standards by analyzing customer service metrics.
ADS Sales Agent
Dial America
04.2020 - 05.2020
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
- Identified new targets, developed new business opportunities and presented product lines to customers.
- Handled administrative aspects of sales by completing customer contracts and warranties and accepting and processing payments.
- Worked closely with cross-functional teams such as operations, finance, and logistics to ensure smooth order fulfillment processes for customers.
- Enhanced product knowledge through continuous training and professional development opportunities.
Material Handler
FedEx
10.2021 - 01.2023
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Handled parcels and packages during morning and afternoon shifts.
- Worked on offloads and unloads from trucks, containers and moved pallets with forklifts and a tug.
- Certified for 3 different type of machinery for offload and loading the plane.
- Worked mainly outside
- Got employee of the month 6 times
Material Handler
Fedex
02.2023 - 04.2023
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Used hand-held scanners and physical logs to accurately track item movements.
- Increased productivity, utilizing forklifts and other material handling equipment effectively.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
USPS City Carrier Assistant
USPS
06.2023 - Current
- Efficiently managed time and resources to ensure timely completion of route assignments while meeting delivery standards.
- Adhered to safety protocols when handling hazardous materials or heavy packages in accordance with USPS guidelines.
- Provided exceptional customer service by assisting customers with questions about postage rates, mailing regulations, and package guidelines.
- Handled sensitive materials such as registered or certified mail with care, ensuring proper documentation and prompt delivery.
- Planned and cased mail in sequence of delivery for designated route.
- Minimized delays in service during challenging situations like inclement weather, by maintaining open communication with supervisors and team members.
- Safely operated postal vehicles for transportation of mail between facilities, adhering to traffic laws and regulations.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Collected mail from letter boxes on specific route both on foot and by vehicle.
Delivery Driver
DoorDash
05.2020 - 02.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Expedited deliveries to meet customer deadlines and requirements.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
Education
Associates Clinical Social Work - Multidisciplinary Studies
El Paso Community College
El Paso, TX06.2025
High School Diploma -
Eastwood High School
El Paso, TX06.2019
Skills
- Issue Reporting
- Geographical awareness
- End-Of-Run Report (EOR)
- Relationships and rapport
- Vehicle maintenance knowledge
- Truck loading
- Microsoft Windows
- Reliability and punctuality
- Effective Communication
- Maintaining confidentiality
- Stress Tolerance
- Professional Appearance
- Bilingual
- Computer expertise
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
USPS City Carrier Assistant
USPS
06.2023 - Current
Material Handler
Fedex
02.2023 - 04.2023
Material Handler
FedEx
10.2021 - 01.2023
Mentor
US Bank
09.2020 - 10.2021
T2 Fraud Specialist Agent
US Bank
07.2020 - 09.2020
T1 US Bank Agent
CHS ReliaCard Relief Program
05.2020 - 07.2020
Delivery Driver
DoorDash
05.2020 - 02.2024
ADS Sales Agent
Dial America
04.2020 - 05.2020
Front Desk Receptionist
Mind Forward Health Center
01.2019 - 03.2020
Cook and Shift Leader
Popeyes
01.2017 - 10.2018
Associates Clinical Social Work - Multidisciplinary Studies
El Paso Community College
High School Diploma -
Eastwood High School
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