Christian Ortuno
Orange,CA
Summary
Adaptable crew member accurate in completing orders, replenishing serving stations and cleaning spills. Assists servers by collecting payments, issuing receipts and setting order trays before delivering food to customers' tables. Light-hearted and friendly professional skilled in customer service. Energetic Crew Member offering outstanding skills in customer service, food safety and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales. Customer-focused food service worker devoted to meeting team and customer needs. Highly efficient crew member well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
1
1
year of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Crew Leader
Picture Show Entertainment
Santa Ana, CA
01.2023 - Current
- Took orders, prepared meals, and collected payments.
- Became familiar with products to answer questions and make suggestions.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
- Cleaned and maintained all areas to promote clean image.
- Worked well with teammates and accepted coaching from management team.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Collaborated with team members to complete orders.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Supervised end-of-day cleanup activities to remove debris and unnecessary supplies from customer premises.
Crew Member
Mariscos Ixtapa
Orange, CA
06.2022 - 12.2022
- Prepared products following restaurant, health, and safety standards and procedures.
- Took orders, prepared meals, and collected payments.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Collaborated with team members to complete orders.
- Worked well with teammates and accepted coaching from management team.
- Assisted other team members to achieve goals.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Operated cash register to ring up final bill and process various forms of payment.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Worked front counter, drive-thru and other areas.
- Stocked shelves to organize aisles in assigned department.
- Accurately operated cash register to process customer payments.
Education
08.2020 - Current
Skills
Cash Handling
Performance improvement
Menu memorization
Food running
Verbal and written communication
Food arrangement
Cleaning and organization
Equipment monitoring
Cash register operation
Bilingual
Timeline
Crew Leader - Picture Show Entertainment
01.2023 - Current
Crew Member - Mariscos Ixtapa
06.2022 - 12.2022
Los Amigos High School - ,
08.2020 - Current