Summary
Overview
Work History
Education
Skills
Timeline
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Christian Osbahr

Port Richey,FL

Summary

Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Friendly Reservation Agent with proficiency in interacting effectively by telephone with guests of diverse ages, backgrounds and interests. Projects service-mentality with warm, caring attitude while maintaining efficiency and optimizing revenue. Offering [Number] years of experience in [Industry].

Overview

6
6
years of professional experience

Work History

Uhaul Reservation Manager

Kerryann Cooper
05.2020 - Current
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Provided customers with information about availability and pricing.
  • Investigated and identified alternative accommodation solutions for customers to provide superior customer service.
  • Resolved various issues and discrepancies for customers.
  • Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
  • Handled billing information over phone.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Customer Service

Win Dixie Supermarket
01.2018 - 05.2020
  • Handled calls promptly and with courteous professionalism.
  • Maintained working knowledge of products, accounts, representatives, tools and systems.
  • Processed orders, service requests and applied information to customers.
  • Completed call documentation while speaking with customers.
  • Navigated multiple computer systems expertly to handle customers' sales and service needs.

Education

High School Diploma -

Gulf HS
New Port Richey, FL
06.2021

Skills

  • Loyalty Programs
  • Supporting Personal Needs
  • Telephone Reception
  • Service Quality
  • Team Meetings
  • Effective Listening
  • Personalized Customer Service
  • Revenue Stream Management
  • Daily Logs
  • Customer Engagement
  • Sales
  • Customer Service Management
  • Phone Etiquette
  • Data Input Software
  • Reservation Software
  • Customer Accounts Management
  • Telephone Reservations
  • Client Requirements
  • Cancellation Policies
  • Attentive Service
  • Upselling Proficiency
  • Product Availability

Timeline

Uhaul Reservation Manager

Kerryann Cooper
05.2020 - Current

Customer Service

Win Dixie Supermarket
01.2018 - 05.2020

High School Diploma -

Gulf HS

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Christian Osbahr