Christian Osborne
Columbia,mo
Summary
Dynamic Tier 2 Technical Support Specialist with a proven track record at Dana Axle Assembly, enhancing team collaboration and optimizing workflows. Skilled in hardware diagnostics and customer support, I effectively reduced response times while fostering a reliable and detail-oriented work environment. Committed to driving efficiency and excellence in technical assistance.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Tier 2 Technical Support Specialist
Dana Axle Assembly
07.2018 - 10.2019
- Improved team collaboration by sharing technical knowledge and assisting colleagues with challenging cases.
- Optimized workflows within the support team, implementing ticket management best practices to reduce response time significantly.
Night Stock Manager
Hy-vee Foods
08.2002 - 07.2018
- Maintained neat and organized backroom to easily access merchandise and drive sales.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Streamlined the stock ordering process with accurate forecasting and timely communication with suppliers.
- Set up displays of merchandise to market new products to customers.
- Enhanced overall efficiency by training employees in proper handling techniques and warehouse best practices.
- Implemented effective stock rotation strategies to minimize waste and maintain product freshness.
Packaging Associate
Quaker Oats
08.2000 - 08.2002
- Inspected products before packaging to prevent shipping defective and damaged goods to customers.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
- Packed, weighed and shipped items per customer specifications.
- Labeled, recorded, and inspected packaging to prepare for shipment or storage.
- Reduced waste through careful monitoring of materials usage and adjusting practices accordingly.
Education
Aircraft And Powerplant - Aeronautics And Technology
Spartan College of Aeronautics And Technology
Tulsa, OK07-2025
Skills
- Remote technical support
- Customer support
- Hardware diagnostics
- Operating systems expertise
- Field performance assessment
- Teamwork and collaboration
- Attention to detail
- Multitasking
- Multitasking Abilities
- Reliability
Certification
I will obtain my Airframe and Powerplant license.
Languages
English
Professional Working
Interests
- Backpacking
- I enjoy cooking for friends and family gatherings
- Sharing recipes, cooking tips, and culinary experiences through blogs and social media platforms
- Drawing and Painting
- Music
- Crafting and DIY Projects
- Volunteer Travel
Timeline
Tier 2 Technical Support Specialist
Dana Axle Assembly
07.2018 - 10.2019
Night Stock Manager
Hy-vee Foods
08.2002 - 07.2018
Packaging Associate
Quaker Oats
08.2000 - 08.2002
Aircraft And Powerplant - Aeronautics And Technology
Spartan College of Aeronautics And Technology
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