Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Christian Oseguera

Montclair,CA

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Personable and dedicated Customer Service Representative with extensive experience in the customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

10
10
years of professional experience

Work History

Call Center Agent

Adrianas Insurance
Rancho Cucamonga
- Current
  • Provided exceptional customer service, gave out quotes to customers, active listening and active data entry.
  • Handled client inquiries from billing to warranty claims and directed to the appropriate department.
  • Greeted customers in a professional and courteous manner.
  • Identified customer needs by asking probing questions and actively listening to responses.
  • Adjusted communication style based on individual customer needs.

Customer Service Inbound Specialist

American Honda Motors
05.2022 - 12.2023
  • Handle customer phone calls, send and respond to emails, very familiar with Microsoft Word, and good communication skills.
  • Case manager, good management skills, provided exceptional customer service, problem solving with compassion and empathy.
  • Handled client inquiries from billing to warranty claims and directed to the appropriate department.
  • Maintained positive relationships with customers through effective communication.
  • Developed knowledge of product features, pricing plans and promotions for upselling purposes.

Store associate

Dollar Tree Store
Montclair
03.2020 - 01.2022
  • Provided exceptional customer service, made sure store maintained cleanliness and organized, handle client payments from cash to credit / debit cards, assisted customers with merchandise inquiries.
  • Assisted store manager with displays and marketing, provided excellent service and attention to customers when face to face or through phone.
  • Provided the customers the best customer service by leading them to the right section to find what they were looking for.
  • Cashier, merchandise stocking, unloading and loading trucks, and assistant store manager.
  • Assisted customers with product selection, pricing and availability.

Store associate

Smart and Final
Upland
05.2016 - 01.2019
  • Provided cash register operations and handled customer payments.
  • Stocked shelves with merchandise and maintained inventory levels.
  • Organized store displays to ensure maximum visibility of products.
  • Ensured the cleanliness and tidiness of the store.
  • Operated scanning equipment for price checks and stock replenishment.
  • Maintained knowledge of current promotions, policies concerning payment and exchanges.

Sales Associate

Frank Quality Meats
Montclair
07.2014 - 01.2016
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, services and operational goals.
  • Prepared cash deposits up to $2,500 with zero discrepancies, answered customer’s questions and addressed problems and complaints in person and via phone.
  • Delivered merchandise to customers, unload and loaded merchandise to deliver to customers, and surpassed daily sales goals by cross-selling and promoting additional line of products.
  • Provided accurate information about products, prices and services.

Education

Skills

  • Fluent in Spanish
  • Excellent communication skills
  • PC proficient
  • Negotiations
  • Sales Expertise
  • Team player mentality
  • Listening Skills
  • Inventory management
  • Customer service oriented
  • Reliable and punctual
  • Time management ability
  • Retail store stocker

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Customer Service Inbound Specialist

American Honda Motors
05.2022 - 12.2023

Store associate

Dollar Tree Store
03.2020 - 01.2022

Store associate

Smart and Final
05.2016 - 01.2019

Sales Associate

Frank Quality Meats
07.2014 - 01.2016

Call Center Agent

Adrianas Insurance
- Current

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Christian Oseguera