Christian Ospina
Chicago,IL
Summary
Hardworking and enthusiastic employee eager to learn and excel in all aspects of your company. Dedicated to seizing opportunities for skill development and contributing to team success. Proficient in administrative tasks, relationship-building, and problem-solving. Detail-oriented team player with excellent organizational skills, capable of managing multiple projects with high accuracy. Reliable and dependable, adept at handling diverse priorities with a positive attitude. Ready to take on additional responsibilities to achieve team goals. Seeking a full-time position that presents professional challenges and utilizes my interpersonal, time management, and problem-solving skills in data entry, customer service, and payroll.
Overview
9
9
years of professional experience
Work History
Flex Driver
Amazon
02.2023 - Current
- Handled packages responsibly, reducing instances of damage or loss during transit.
- Increased customer satisfaction with timely deliveries and accurate package handling.
- Followed all company policies and procedures, maintaining a strong record of compliance with Flex Driver standards.
- Completed thorough vehicle inspections before each shift, identifying any potential maintenance needs or safety concerns early on.
- Resolved delivery issues proactively by communicating with customers and providing updates on estimated arrival times.
Customer Service Representative
Walmart.com
05.2020 - 12.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Community Manager
Creative Space Consultants
11.2018 - 01.2022
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
Sales Assistant
World Suspension
04.2015 - 07.2019
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained payroll information by calculating, collecting, and entering data using Peachtree platform.
- Verified timekeeping records and handled any discrepancies with employees.
Education
Associate of Applied Science - Computer Science And Programming
Wilbur Wright College
Chicago, IL01.2025
Applied Technology Diploma - Emergency Medical Technology
Broward College
Fort Lauderdale, FL08.2010
Skills
- Strong Communication Skills
- Reliability and punctuality
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Fluent Bilingualism
- Customer Support
- Teamwork and Collaboration
- Social Media Management
- Photo and Video Editing
- Content Creation
- Data Entry
- Fast Typing Speed
- File Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Limited Working
Timeline
Flex Driver
Amazon
02.2023 - Current
Customer Service Representative
Walmart.com
05.2020 - 12.2022
Community Manager
Creative Space Consultants
11.2018 - 01.2022
Sales Assistant
World Suspension
04.2015 - 07.2019
Associate of Applied Science - Computer Science And Programming
Wilbur Wright College
Applied Technology Diploma - Emergency Medical Technology
Broward College
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