Summary
Overview
Work History
Education
Skills
Timeline
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Christian Ott

Lakeland,FL

Summary

Accomplished Consultant drives organizational improvements through leveraging expertise in research and system enhancement. Well-versed in collaborating with employees and leaders to resolve control and procedural problems negatively affecting business operations. Dedicated to cost, process and resource optimization.

Overview

8
8
years of professional experience

Work History

Continuous Improvement Specialist

Exxact Express
08.2021 - Current
  • Executed continuous improvement programs and employed lean tools and methodologies.
  • Facilitated cross-functional projects created to analyze and design sequence of operations and workflow to improve execution.
  • Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
  • Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
  • Established strategy for operations reporting and analytics, identifying key needs for deliverables.
  • Reviewed contracts and agreements to identify potential risks and ideal mitigation strategies.
  • Conducted market research to identify new opportunities and target markets.

Rental Manager

Maritime Market Ventures
07.2020 - 08.2021
  • Implemented rental asset processes and cleanliness standards.
  • Drafted quotes, confirmed orders, and managed transfers to handle rental needs efficiently.
  • Coordinated with sales teams and clients to manage inventory, adjust orders, and handle logistics.
  • Resolved customer disputes to maintain positive relationships and increase customer base.
  • Assisted in preparation of presentations, data tables and other documents for investor meetings.
  • Monitored market trends and news to identify emerging opportunities.

Sales Manager

Best Buy
02.2017 - 07.2020
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.

Guest Relations Supervisor

Redmile
07.2015 - 02.2017
  • Monitored guest feedback, using to improve service and departmental operations.
  • Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
  • Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
  • Coached and developed associates to improve soft skills and recovery techniques.

Education

High School Diploma -

Lexington Christian Academy
Lexington, KY
05.2013

Skills

  • Strategic Vision
  • SEO Strategy and Execution
  • Workforce Planning
  • Reputation Management
  • Complex Problem-Solving
  • Performance Goal Achievement
  • Logistics Strategies
  • Local Access Network Planning
  • Project Records
  • Multimedia Presentations
  • Earnings Assessment
  • Business Intelligence Data Modeling

Timeline

Continuous Improvement Specialist

Exxact Express
08.2021 - Current

Rental Manager

Maritime Market Ventures
07.2020 - 08.2021

Sales Manager

Best Buy
02.2017 - 07.2020

Guest Relations Supervisor

Redmile
07.2015 - 02.2017

High School Diploma -

Lexington Christian Academy

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Christian Ott