Christian Padolina
Upper Darby,PA
Summary
Obtain a position that will allow me to utilize my quality organization skills, communication skills, and ability to work well with people in a team environment. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer or guest a positive and memorable experience. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
13
13
years of professional experience
Work History
GUEST SERVICE SUPERVISOR / SUPV' STATION TRAINER
SPIRIT AIRLINES - Worldwide Flight Services
09.2020 - 09.2023
- Supported team members by offering constructive feedback and coaching as needed.
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Input and confirmed reservations for guests.
- Monitored guests check-in procedures to ensure accuracy and timeliness.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained and Supervised team members on proper customer service techniques.
- Evaluated employee performance and provided feedback on areas of improvement.
- Onboarded new team members using proprietary training platform and airport familiarization.
- Trained staff members.
- Observed and monitored staff performance to promote efficient operations and adhere to facility's policies and procedures.
- Ensured compliance with company policies and procedures regarding Guest Service.
LOUNGE AGENT
Virgin Atlantic Clubhouse, EWR
11.2019 - 03.2020
- Collaborated with team members to maintain a clean, organized, and welcoming lounge environment.
- Always provide the passengers with an exceptional level of customer service.
- Greeted customers upon arrival, answered inquiries regarding menu items and provided information on specials or promotions.
- Performed opening and closing procedures according to established standards.
PRODUCTION/CASHIER
Go Go Curry
01.2017 - 01.2019
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Welcomed customers and helped determine their needs.
TO-GO SPECIALIST
Olive Garden
01.2016 - 01.2017
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Adapted quickly to new technology platforms for online ordering and delivery services integration.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Ensured order accuracy, meticulously reviewing each item before handing off to the customer.
- Maintained a clean and inviting pickup area, contributing to a positive customer experience.
- Increased drink, appetizers, entree, and dessert orders by suggestively selling daily specials or popular items.
- Greeted customers and answered inquiries regarding menu items and specials.
MANAGER ON DUTY
Dunkin Donuts
01.2011 - 01.2016
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Trained employees in essential job functions.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
- Ensured compliance with company policies, industry regulations, and safety standards by conducting regular audits and providing necessary training to employees.
- Managed inventory effectively by regularly tracking stock levels and placing orders as needed to minimize waste or shortages.
- Evaluated employee performance fairly during annual reviews using measurable criteria based on job responsibilities.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Education
HIGH SCHOOL DIPLOMA -
Samuel S. Fels High School
Philadelphia, PA03.2011
Skills
- Customer service standards
- Greeting customers
- Conflict Management
- Customer Relationship Management
- Team Training
- POS Transactions
- Policies and Procedures
- Generating Reports
Timeline
GUEST SERVICE SUPERVISOR / SUPV' STATION TRAINER
SPIRIT AIRLINES - Worldwide Flight Services
09.2020 - 09.2023
LOUNGE AGENT
Virgin Atlantic Clubhouse, EWR
11.2019 - 03.2020
PRODUCTION/CASHIER
Go Go Curry
01.2017 - 01.2019
TO-GO SPECIALIST
Olive Garden
01.2016 - 01.2017
MANAGER ON DUTY
Dunkin Donuts
01.2011 - 01.2016
HIGH SCHOOL DIPLOMA -
Samuel S. Fels High School
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