Christian Palos
Oak Hills
Summary
Dynamic case manager with expertise in client advocacy and problem-solving, honed at JCR LAW GROUP. Successfully coordinated personalized case management plans. Proficient in relationship building and case documentation, ensuring compliance with legal standards while streamlining communication between clients and legal teams.
Overview
12
12
years of professional experience
Work History
Case Manager
JCR LAW GROUP
02.2025 - Current
- Assessed client needs to develop personalized case management plans.
- Coordinated with healthcare providers to ensure access to necessary services.
- Maintained detailed case records in compliance with legal standards.
- Facilitated communication between clients and legal teams to streamline processes.
Receptionist
David Issapour
08.2023 - 02.2025
- Greeted and assisted visitors, ensuring a welcoming environment.
- Managed incoming calls, directing inquiries to appropriate departments.
- Scheduled appointments, optimizing office calendar for efficiency.
- Maintained organized filing system for client records and documents.
- Confirmed appointments, communicated with clients, and updated client records.
Dispatcher
Prime Time Shuttles
06.2016 - 04.2020
- Coordinated shuttle schedules to optimize route efficiency and passenger satisfaction.
- Monitored vehicle locations using GPS tracking systems for improved dispatch accuracy.
- Communicated with drivers to ensure timely pickups and adherence to safety protocols.
- Resolved customer inquiries and complaints, enhancing service quality and client retention.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
Money Transfer Agent
Sigue Corporation
02.2014 - 05.2016
- Was in charge of counting and bagging money for Brinks to collect.
- Assisted customers in completing money transfer transactions efficiently.
- Learned and adhered to compliance protocols for financial transactions.
- Supported team in resolving customer inquiries and issues promptly.
- Operated money transfer systems to ensure accurate transaction processing.
- Maintained organized records of transactions for auditing purposes.
- Handled sensitive customer information with discretion, maintaining confidentiality at all times.
- Assisted customers in completing transactions, leading to a higher rate of successful transfers.
- Resolved customer complaints professionally, restoring confidence in our services and retaining loyal clientele.
- Managed a high volume of daily transactions without compromising quality or accuracy.
Education
High School Diploma - General Education
Frontier High School
Whittier, CA05.2010
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Relationship building
- Decision-making
- Client advocacy
Languages
Spanish
Native or Bilingual
Timeline
Case Manager
JCR LAW GROUP
02.2025 - Current
Receptionist
David Issapour
08.2023 - 02.2025
Dispatcher
Prime Time Shuttles
06.2016 - 04.2020
Money Transfer Agent
Sigue Corporation
02.2014 - 05.2016
High School Diploma - General Education
Frontier High School