CHRISTIAN PAPIC
Georgetown,TX
Summary
Disciplined and results-driven professional with experience spanning firefighting, emergency medical services, quality assurance, and project coordination. Combines field readiness and patient-care expertise with a strong background in data analysis, compliance oversight, and technology project management. Proven ability to lead teams, document complex systems, and coordinate cross-functional initiatives. Known for sound judgment, integrity, and performance under pressure—qualities critical in public safety and federal service environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Firefighter / EMT-Basic
Travis County ESD-2 (Pflugerville Fire Department)
01.2025 - Current
- Deliver emergency medical assessment, stabilization, and patient transport in high-stress environments.
- Coordinate with dispatchers, hospitals, and field personnel to ensure accurate communication and documentation.
- Maintain readiness of firefighting and medical apparatus while adhering to departmental and state safety regulations.
- Engage in ongoing training and public education to promote community safety awareness.
Quality Assurance & Project Management Contractor
Technology Advantage LLC
01.2024 - Current
- Support technology initiatives by developing documentation, managing project milestones, and coordinating QA testing cycles.
- Collaborate with developers and leadership teams to evaluate risk, validate software functionality, and ensure compliance with client and security standards.
- Provide workflow optimization and reporting to enhance efficiency and transparency in project delivery.
- Part-Time
Quality Assurance & Hub Operations Supervisor
United Parcel Service (UPS)
01.2022 - 01.2024
- Supervised logistics and QA programs within a large-scale shipping hub, overseeing 10 employees and coordinating inbound/outbound operations.
- Analyzed daily quality metrics, identified trends, and implemented corrective measures improving accuracy and delivery efficiency.
- Conducted safety training and operational audits to maintain compliance with company and federal transportation standards.
- Managed quality incidents and documentation through root-cause analysis and corrective-action planning.
Senior Software Quality Assurance Analyst / Project Coordinator
Clarity Ventures, Inc.
01.2017 - 01.2023
- Led QA and project coordination for government, DoD, and healthcare software development initiatives.
- Designed and executed automated test plans, regression testing, and documentation for HIPAA-compliant e-commerce platforms.
- Acted as liaison between developers and clients to clarify requirements, define deliverables, and manage sprint-based workflows.
- Contributed to the development of the Clarity Payment Hub, integrating secure payment systems with ERP platforms.
- Mentored QA analysts and standardized company-wide procedures and documentation practices.
Education
Bachelor of Arts - Communication Studies, Business Administration
Southwestern University
Georgetown, TX12-2016
Skills
- Azure DevOps
- Jira
- Confluence
- Selenium Suite
- SQL
- NetSuite ERP
- Agile Methodologies
- Microsoft Office Suite
- EPCR Systems
- HIPAA-Compliant Databases
- Tableau
- QA Documentation
- Data Reporting
- Integrity & Accountability
- Analytical Decision-Making
- Leadership Under Pressure
- Public Service Mindset
- Technical Proficiency
- Team Collaboration
- Physical Fitness & Resilience
Certification
- Certified EMT-Basic – Texas Department of State Health Services / NREMT
- Basic Life Support (BLS) – American Heart Association
- Emergency Vehicle Operations Course (EVOC) – Completed 2023
CORE COMPETENCIES
- Emergency & Medical Response
- QA & Compliance Auditing
- Project Planning & Execution
- Data & Systems Analysis
- Process Optimization
- Leadership & Training
- Federal / HIPAA Regulations
- Technical Documentation
- Public Safety & Community Service
Timeline
Firefighter / EMT-Basic
Travis County ESD-2 (Pflugerville Fire Department)
01.2025 - Current
Quality Assurance & Project Management Contractor
Technology Advantage LLC
01.2024 - Current
Quality Assurance & Hub Operations Supervisor
United Parcel Service (UPS)
01.2022 - 01.2024
Senior Software Quality Assurance Analyst / Project Coordinator
Clarity Ventures, Inc.
01.2017 - 01.2023
Bachelor of Arts - Communication Studies, Business Administration
Southwestern University