Summary
Overview
Work History
Education
Skills
References
Timeline
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Christian Patrick Lopez

Phoenix,AZ

Summary

Dynamic consumer service professional skilled in managing high-volume inquiries within fast-paced environments, consistently delivering top-tier service. Expertise in problem-solving and negotiation, complemented by strong listening and communication abilities. Proven track record of making quick, independent decisions while maintaining quality interactions across all organizational levels. Aiming to leverage extensive experience to enhance operational efficiency and customer satisfaction.

Overview

7
7
years of professional experience

Work History

Roofing Consultant

Apple Roofing, LLC
01.2022 - 01.2023
  • Consistently achieved and surpassed sales targets, resulting in a 5% revenue month after month
  • Developed and implemented 10+ effective sales strategies, resulting in a 1.73% increase in overall sales within the first month
  • Conduct thorough inspection of 50+ residential and 4+ commercial roofs by evaluating their condition, identifying defects, and assessing potential risks for both in-state and out-of-state properties
  • Collaborate closely with 45+ clients to understand their specific roofing needs by thoroughly understanding budget constraints, and desired outcomes by utilizing CRM platforms such as AccuLynx
  • Developed and delivered 20+ persuasive sales presentations by highlighting the unique value propositions and benefits of the company’s roofing products and services by educating homeowners and business owners of our unique products
  • Prepare 100+ comprehensive project estimates by considering labor, materials, equipment, permits, and contingency factors, which resulted in an increased monthly closing efficiency of 2%
  • Provide expert guidance and recommendations on roofing system enhancements, including insulation, ventilation, and energy-efficient solutions
  • Conduct 4+ regular site visits per month to monitor project progress, address issues promptly, and ensure adherence to safety protocols

Home Loan Specialist, MFD Closing Review

PennyMac Loan Services, LLC
01.2020 - 01.2022
  • Refinance and Purchase Closing Review Associate
  • Proficient in: VA, FHA, Conv, USDA, Conv TX, TX A6, Jumbo Loans in both Refinance and Purchase loans
  • Cross trained in Fee Collaboration and Broker Direct channel
  • Review loan applications for compliance with product guidelines for Debt to Income, Loan to Value ratios
  • Review for product and investor guidelines and regulatory compliance of Loan Amount, Occupancy, Cash to or From Borrower, Property Address, Borrower Vesting Changes, Subordination Agreements, Liens, Judgements, and Underwriting Conditions
  • Subject Matter Expert: Tax review in all states, non-portfolio loans, VA IRRRL, FHA Streamline, Texas refinance, title review
  • Review documents for accuracy and compliance: appraisal, verification of employment, asset review (when required), homeowners insurance, title commitment, vesting certification, invoices, title vendor Alta or Closing Disclosure, URLA
  • Knowledgeable regarding TRID and TILA/RESPA, ECOA, Fair Housing, HMDA, HPA, GLB guidelines and requirements
  • Proficient in reviewing DU and LPA automated underwriting findings
  • Effectively building a network across roles within PennyMac to increase knowledge base, while more efficiently resolving challenges
  • Review and analyze reporting and data for FVP and AVP of closing
  • Resource for multiple departments within the E2E process, including: Title Review, Fee Collaboration, My Mac Team, Funding Review and Closing Review

Physical Education Teacher

Ector County Independent School District
01.2016 - 01.2020
  • Incorporated 10+ teaching methods to deliver instruction using Microsoft Outlook while meeting Texas state standards, which resulted in a 7% increase in attendance rate
  • Educated 100+ students, grade levels 6-8 at one of the largest middle schools in the Permian Basin (Odessa, Texas) that contained a student population of 3,000 students
  • Delivered over 7+ formative and summative assessments throughout each unit of lesson, which resulted in a 5% increase in grade point average per class
  • Effectively communicated with students, parents, and administration in order to implement interdisciplinary plans that resulted in a 1.2% decrease in defiant behavior
  • Instructional leader of classes comprised of 1-6th grade, 1- 7th grade, and 2- 8th grade classes with a student roster of approximately 150 total students
  • Developed 4+ PE programs focused on mental health, physical wellness, moral character, and socio-cultural sensitivity, which additionally resulted in a 2% increase in attendance rate
  • Developed individualized lesson plans for students of special needs – focused on mechanical and motor movements, as well as, stability of the muscle skeletal system

Education

Bachelor of Science - Kinesiology, Psychology

University of Texas at El Paso
El Paso, TX
01.2016

Skills

  • Team Management
  • Negotiating
  • Problem-solving
  • Customer-focused selling
  • Communication
  • Collaboration
  • Goal-oriented leadership
  • Microsoft
  • Microsoft Outlook
  • Google
  • Lamp
  • Encompass
  • ClosingCorp
  • Five9
  • Ring Central
  • Allocation Manager
  • Google Suite
  • Microsoft Suite
  • Microsoft Teams
  • Microsoft Word
  • Microsoft Excel
  • Google Sheets
  • Google Hangouts
  • Project management software
  • Project estimation and bidding
  • Account management
  • Project proposals
  • Customer communications
  • Project-based learning
  • Literacy development
  • Subject matter expertise
  • Alternative dispute resolution training
  • Escrow account management
  • Financial data analysis
  • Underwriting collaboration
  • Reviewing financial paperwork

References

  • Shenaz Leyva, FVP Closing Review, PennyMac Loan Services, LLC, Shenaz.Leyva@pnmac.com
  • Lola Brooks, Assistant Principal, Ector County Independent School District, Lola.Brooks@ecisd.org
  • Heriberto Justin Chacon, Professor of Health Sciences, University of the Incarnate Word, Heriberto.chacon@uiw.org

Timeline

Roofing Consultant

Apple Roofing, LLC
01.2022 - 01.2023

Home Loan Specialist, MFD Closing Review

PennyMac Loan Services, LLC
01.2020 - 01.2022

Physical Education Teacher

Ector County Independent School District
01.2016 - 01.2020

Bachelor of Science - Kinesiology, Psychology

University of Texas at El Paso

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Christian Patrick Lopez