Driven professional with extensive experience at Lenders Title Company, excelling in customer service and document management. Demonstrated success in improving productivity and reducing errors through meticulous attention to detail and effective teamwork. Skilled in data entry and fostering strong client relationships, and contributing to business growth
Hi, I’m
Christian Pendergrass
Powell,TN
Summary
Overview
4
years of professional experience
1
Certification
Work History
Foothills Title Services, Inc
Processor
03.2024 - Current
Job overview
- Interacted regularly with peers and management to pursue continuous improvement of facility operations and promote teamwork-focused environment.
- Supported team members in their tasks, contributing to overall team success.
- Entered data into computer tracking system and filed paperwork according to procedures.
- Increased productivity by effectively managing workload and prioritizing tasks.
- Received and reviewed incoming documents and materials.
- Participated in continuous training initiatives, staying up-to-date on relevant regulations, policies, and best practices within the processing field.
- Assisted colleagues as needed, fostering a positive work environment based on teamwork and mutual supportiveness.
- Reduced errors with meticulous attention to detail and thorough review of documentation.
- Managed multiple escrow accounts simultaneously, balancing financial transactions and minimizing risk of errors.
- Prepared detailed settlement statements for each transaction, accurately reflecting funds received and disbursed.
- Developed strong relationships with clients by providing exceptional service, earning repeat business and referrals.
- Checked signatures and legal descriptions for accuracy and integrity.
- Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
- Followed industry standard escrow procedures and maintained awareness of regulations governing escrow process.
- Reviewed contracts thoroughly to ensure accuracy before proceeding with the escrow process.
- Maintained strict confidentiality in handling sensitive customer information, adhering to privacy laws and best practices.
- Conducted thorough research on properties to confirm ownership, title status, and outstanding liens or encumbrances.
- Returned executed loan packages to lender for review and approval in accordance with lender instructions.
- Facilitated successful closings by guiding clients through the signing process and explaining complex legal terminology in layman''s terms.
Lenders Title Company
Senior Escrow Officer
12.2023 - 03.2024
Job overview
- Interacted regularly with peers and management to pursue continuous improvement of facility operations and promote teamwork-focused environment.
- Supported team members in their tasks, contributing to overall team success.
- Entered data into computer tracking system and filed paperwork according to procedures.
- Increased productivity by effectively managing workload and prioritizing tasks.
- Received and reviewed incoming documents and materials.
- Participated in continuous training initiatives, staying up-to-date on relevant regulations, policies, and best practices within the processing field.
- Assisted colleagues as needed, fostering a positive work environment based on teamwork and mutual supportiveness.
- Reduced errors with meticulous attention to detail and thorough review of documentation.
- Managed multiple escrow accounts simultaneously, balancing financial transactions and minimizing risk of errors.
- Prepared detailed settlement statements for each transaction, accurately reflecting funds received and disbursed.
- Developed strong relationships with clients by providing exceptional service, earning repeat business and referrals.
- Checked signatures and legal descriptions for accuracy and integrity.
- Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
- Followed industry standard escrow procedures and maintained awareness of regulations governing escrow process.
- Reviewed contracts thoroughly to ensure accuracy before proceeding with the escrow process.
- Maintained strict confidentiality in handling sensitive customer information, adhering to privacy laws and best practices.
- Conducted thorough research on properties to confirm ownership, title status, and outstanding liens or encumbrances.
- Returned executed loan packages to lender for review and approval in accordance with lender instructions.
- Facilitated successful closings by guiding clients through the signing process and explaining complex legal terminology in layman''s terms.
- Maintained strict adherence to regulatory requirements and industry best practices when handling sensitive client information and funds during the escrow process.
Lenders Title Company
Policy Service Representative
06.2021 - 01.2024
Job overview
- Provided exceptional customer service by maintaining a deep understanding of company products and offerings, enabling tailored recommendations based on individual client needs.
- Enhanced customer satisfaction by promptly addressing policy inquiries and providing accurate information.
- Streamlined communication between departments by serving as a liaison for policy-related matters, resulting in improved efficiency.
- Managed a portfolio of client accounts, regularly reviewing coverage needs and recommending appropriate modifications as needed.
- Assisted customers with claims submissions, ensuring they received timely payments according to their policies.
- Served as a trusted resource for both internal teams and external clients regarding policy guidelines, processes, and procedures.
- Reduced processing time for policy updates by efficiently managing documentation and data entry tasks.
- Developed training materials for new hires, improving overall team knowledge and performance in the workplace.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
Lenders Title Company
Office Manager
09.2023 - 12.2023
Job overview
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Collaborated with sales teams to create customized solutions that met specific client needs in escrow management services.
- Contributed to business growth by actively seeking new opportunities to expand the company''s client base.
- Improved company reputation, maintaining strong relationships with clients, agents, and attorneys.
- Increased staff competency by providing comprehensive training on industry regulations and best practices.
- Developed effective marketing strategies that increased visibility within the local real estate market, attracting new business opportunities.
- Negotiated favorable terms on behalf of clients during the escrow process, ensuring their best interests were protected and represented.
- Ensured compliance with state laws, adhering to strict guidelines regarding title insurance and escrow procedures.
- Managed a diverse portfolio of escrow accounts to ensure timely and accurate settlements for all parties involved.
- Checked signatures and legal descriptions for accuracy and integrity.
- Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
- Followed-up on status of releases, policies, and return of recorded documents.
- Returned executed loan packages to lender for review and approval in accordance with lender instructions.
- Followed industry standard escrow procedures and maintained awareness of regulations governing escrow process.
Lenders Title Company
Escrow Assistant
11.2020 - 06.2021
Job overview
- Developed strong relationships with clients through excellent customer service, fostering trust and loyalty.
- Assisted with the successful closing of numerous escrow transactions, ensuring all parties were informed and satisfied.
- Obtained documents such as proof of insurance and HOA statements.
- Maintained open communication with lenders, brokers and borrowers.
- Followed-up on status of releases, policies, and return of recorded documents.
- Supported team members in managing their workload, contributing to a more productive work environment.
- Maintained organized files for easy access, increasing team efficiency during transaction reviews.
- Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
- Enhanced client satisfaction by delivering timely and accurate escrow services.
- Handling sensitive financial information securely, protecting both clients'' privacy and company reputation.
- Streamlined escrow processes by implementing efficient filing and tracking systems.
Education
HomeschoolLynnville, TN
High School Diploma
05.2017
University Overview
Skills
- Attention to Detail
- Teamwork and Collaboration
- Customer Service
- Data entry experience
- Multitasking and Organizing
- Recordkeeping proficiency
- Employee Training
- Document Management
- Paperwork management
- Data Entry
- Computer Skills
- Strong Work Ethic
Certification
- Certified Notary, NNA, June, 2024
Timeline
Processor
Foothills Title Services, Inc
03.2024 - Current
Senior Escrow Officer
Lenders Title Company
12.2023 - 03.2024
Office Manager
Lenders Title Company
09.2023 - 12.2023
Policy Service Representative
Lenders Title Company
06.2021 - 01.2024
Escrow Assistant
Lenders Title Company
11.2020 - 06.2021
Homeschool
High School Diploma
Similar Profiles
Kezi LaraKezi Lara
Lineman C Class at Foothills Energy Services (Mastec)Lineman C Class at Foothills Energy Services (Mastec)
TERRA LYNN BARRSTERRA LYNN BARRS
Business Development Coordinator at Anywhere Integrate Services, Sunbelt Title / Texas American TitleBusiness Development Coordinator at Anywhere Integrate Services, Sunbelt Title / Texas American Title
Liana GarciaLiana Garcia
Licensed Practical Nurse at Foothills Medical Centre Unit 42- Alberta Health ServicesLicensed Practical Nurse at Foothills Medical Centre Unit 42- Alberta Health Services
Will SpencerWill Spencer
Maintenance Technician at Beehive IndustriesMaintenance Technician at Beehive Industries
Christine HowrenChristine Howren
Dynamic Shift Lead at WalgreensDynamic Shift Lead at Walgreens