Christian Perez-Estrada
Miramar,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Inventory/Packaging
Pro-Play Games
02.2023 - Current
- Completed daily orders with expert picking and packing of shipments.
- Reviewed orders by inspecting labeling, packaging, and contents.
- Proved successful working within tight deadlines and a fast-paced environment.
- Verified packages met safety and security standards to reduce damage or errors in transit.
- Monitored and maintained inventory of packing materials to minimize downtime.
- Loaded and unloaded products onto and off delivery trucks to support seamless operations.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Coordinated with team members to manage and prioritize high-volume workload.
Lead Assistant/AV Technician
Automated Systems Consulting Inc
12.2021 - 09.2022
- Set up projectors, smart boards, laptops, and microphones for live presentations.
- Tested and calibrated audio and visual equipment to verify proper operation.
- Performed service and system maintenance as directed.
- Diagnosed and resolved problems with AV equipment and media management systems.
- Worked collaboratively with clients, team members, implementation consultants, and resources across the company to achieve desired results.
- Monitored personal and employee safety practices, closely following the National Electrical Code.
- Interpreted and validated technical issues, tested solutions, followed up, and escalated when necessary.
- Monitored equipment and provided inventory control measures.
- Installed electrical conduit and wiring for power, controls, and lighting.
- Installed electrical wiring through conduits and holes in both flooring and walls.
- Replaced faulty wiring, switches, and circuit breakers to reduce fire risks, boost service capacity, and increase versatility.
- Tested, troubleshot, and calibrated equipment in the shop and field.
- Operated and maintained electronic transmitting and receiving equipment.
- Obtained measurements and readings using volt and ohm meters, meggers, IC testers, and dial indicators.
Customer Service Representative
Chewy
02.2019 - 09.2021
- Interacted with veterinarians and pharmacists to get proper documentation for customer’s medications.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Answered a constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined the root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
Sales Associate
Guitar Center
07.2017 - 01.2019
- Helped customers locate products and checked store systems for merchandise at other sites.
- Managed returns, exchanges, and refunds in accordance with store policy.
- Maintained a calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coins, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Cook
Fuddruckers
07.2016 - 03.2017
- Prepared multiple orders simultaneously during peak periods with a high accuracy rate, maximizing customer satisfaction and repeat business.
- Checked for quality, kept track of old and new items, and rotated stock to confirm the freshness of food and ingredients.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment, and sanitation.
- Maintained clean and organized work areas at all times to bring safety and quality to the food preparation process.
- Managed opening and closing shift kitchen tasks.
Education
NCCER Certification in Electrical -
Florida Technical College
2021
Associate in Arts Degree - Mass Communications
Broward College
2019
Skills
- Hands-on, tech-savvy, can use power drills and help lift heavy objects
- NCCER certified and experienced in low voltage integration systems
- Experienced in precise electrical soldering work
- Reliable, fast learner, can quickly adapt to new environments and regulations
- Professional working proficiency in Spanish
- Staging and Sorting
- Customer Order Fulfillment
- Outgoing Shipments Oversight
- Malfunction Troubleshooting
- Truck Loading and Unloading
Timeline
Inventory/Packaging
Pro-Play Games
02.2023 - Current
Lead Assistant/AV Technician
Automated Systems Consulting Inc
12.2021 - 09.2022
Customer Service Representative
Chewy
02.2019 - 09.2021
Sales Associate
Guitar Center
07.2017 - 01.2019
Cook
Fuddruckers
07.2016 - 03.2017
NCCER Certification in Electrical -
Florida Technical College
Associate in Arts Degree - Mass Communications
Broward College
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