Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Operations Manager
Strategic Storage Partners
Denver, CO
01.2022 - 01.2024
Developed and implemented operational procedures to ensure quality standards are met.
Monitored and improved efficiency of processes, team performance, and customer service.
Directed operations staff by providing guidance, training, and support in order to meet company objectives.
Performed cost analysis for various projects to determine budget requirements.
Maintained accurate inventory records to track stock levels and minimize costs.
Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
Analyzed data from daily reports to identify trends in production performance metrics.
Created detailed reports on the performance of individual departments within operations.
Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
Provided technical expertise in the design and implementation of automated systems used in the operations department.
Managed scheduling, training and inventory control.
Project Manager
Strategic Storage Partners
Denver, CO
01.2021 - 01.2022
Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
Negotiated contracts with vendors and suppliers based on company objectives and budget constraints.
Maintained records of all documents related to each project including specifications, change orders, invoices.
Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
Developed and implemented effective leasing strategies to maximize occupancy rates.
Managed all maintenance requests from tenants in a timely manner.
Negotiated leases, rental agreements, and other contractual documents related to property management activities.
Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
Ensured that all rent payments were collected on time by following up with delinquent tenants.
Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
Processed evictions when necessary in accordance with state laws and procedures.
Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
Monitored market trends to ensure competitive pricing structures for units under management.
Education
Associate of Science - Biology
York College
York, NE
05-2019
Skills
Organizational Management
Workflow Optimization
Financial Management
Business Planning
Business Development
Affiliations
College Baseball student-athlete
Certification
Web3Builders certification in ReactJS & Solidity code
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