Christian Popp
Albany,NY
Summary
Developed strong leadership and customer service skills in high-volume, fast-paced restaurant setting, transitioning into new field. Demonstrates effective communication and team management abilities, ensuring smooth operations and high customer satisfaction. Ready to apply these transferrable skills to new challenges and opportunities.
Personable and reliable individual with strong focus on customer satisfaction and teamwork. Possesses solid understanding of hospitality principles and adept at handling point-of-sale systems and managing multiple tables efficiently. Committed to providing exceptional dining experiences and fostering positive guest relations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lead Server/ Morning Supervisor
Compass Group USA
Albany, NY
11.2023 - Current
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Cultivated warm relationships with regular customers.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
- Worked with chefs to help prep for dinner or lunch
- Worked pantry when chefs were understaffed.
- Completed 30 to 40 dinner takeouts a night.
Sales Associate and Technician
Outdoor Lighting Perspectives
Lemont, IL
03.2021 - 05.2021
- I started off working on customers homes and installing the lights/products they bought. Learned how to hard wire the light fixtures to the live wire to the transformer. Moved to sales and communicated with customers. Understood what they were looking for and got them what they wanted for the right price. Always made sure they were happy with there lights and made sure they looked good.
Sales Associate
The Home Depot
Oswego, IL
02.2020 - 11.2020
- I was a garden associate and I helped out customers who needed to find what they were looking for and sold grills, lawnmowers, and other items they were looking interested to buy. I also helped out with freight and receiving when they were short staffed. Have experience operating a forklift and reach truck.
Education
High school or equivalent - Liberal Arts Education
Kirkwood Community College
Cedar Rapids, IA05.2019
High school or equivalent - General Studies
Oswego East High School
Oswego, IL05.2018
Skills
- Warehouse Experience
- Forklift
- Sales
- Restaurant experience ( 4 years)
- Team leadership
- Attention to detail
- Problem-solving
- Full service dining
- POS systems
- Cleanliness standards
- Cleaning and sanitizing
- Staff training
Certification
- First aid — Proficient
- May 2021
- Treating common medical emergencies
- Full results: Proficient
Timeline
Lead Server/ Morning Supervisor
Compass Group USA
11.2023 - Current
Sales Associate and Technician
Outdoor Lighting Perspectives
03.2021 - 05.2021
Sales Associate
The Home Depot
02.2020 - 11.2020
High school or equivalent - Liberal Arts Education
Kirkwood Community College
High school or equivalent - General Studies
Oswego East High School