Christian Potter

• Led a team of IT technicians across multiple healthcare facilities, managing daily assignments, schedules, and task prioritization to ensure efficient resource utilization.
• Served as the primary point of contact between field technicians and project managers, facilitating smooth communication, progress tracking, and issue resolution.
• Coordinated deployments of workstations and devices during a large-scale Epic implementation, maintaining compliance with healthcare IT standards and security protocols.
• Conducted on-site assessments, ensured proper documentation, and enforced policy adherence in line with project scope.
• Traveled to satellite locations as needed, handling logistics and ensuring team alignment with operational requirements.
• Maintained compliance with HIPAA regulations.
• Oversaw deployment documentation and status reporting, contributing to overall project transparency and accountability.

• Installed, maintained, and repaired cabling systems (Cat5, Cat6) and electrical components.
• Own and operate a full set of power tools for installation and repair tasks.
• Conducted network installations, troubleshooting Ethernet connections, and configuring digital signage, CCTV, and alarm systems.
• Performed commercial display and fixture installations in various environments.
• Managed personal schedule, tracked hours and reimbursements, and submitted weekly invoices.

Customer Service

• Established and continued to organize a chain of command for distributors.
• Guided small groups of new team leaders to use the resources at hand to be self-sufficient, and taught them how to organize their team such that their customers come to them for answers and not to the corporate team.
• Assisted customers by email and phone to get answers to their immediate problem and then taught them how to effectively communicate with their sponsor(s) for future needs.
• Reconciled customer complaints in a professional manner, leading to a perfect 5 star Google review of our company and products.

Logistics

• Integrated cost-saving solutions for both domestic and international shipping.
• Oversaw all shipping for domestic and international markets, focusing on accuracy and turnaround time.
• Enhanced the packaging appeal of our products by introducing colored bubble mailers and tissue paper, rather than the generic stock shipping materials.
• Learned and implemented solutions to adhere to customs restrictions for international markets.
• Connected our CRM to a shipping platform which then connected to our fulfillment center via API's. This process consolidated countless hours of manual work.

IT

• Built the customer and distributor back office from the ground up to be more user-friendly and streamlined.
• Self-educated on all distributor reports, then provided in-depth easy to understand tutorial videos for new distributors.
• Self-educated on all back-end admin functions and reports to accurately and quickly provide answers to the COO and marketing team concerning the limitations of our CRM software.
• Managed company YouTube channel and edited videos for content and length.

Data Management

• Consolidated large reports into easy to understand, quick to read reports for upper level management.
• Performed all accounting and payroll duties to ensure monthly profitability.

• I was able to assist 3 clients simultaneously with staggered calls and messaging. I average a close rate of 13 ticket a day, making me among the top 3 techs in both speed and quality assurance.
• Used LogMeIn and Screen Connect to provide remote IT support.
• Conversed with clients to diagnose root problem, called after to explain the solution.
• Patiently assisted clients with setting up new technology (printers, tablets, phones and apps) and troubleshooting these devices.
• Helped clients recover forgotten passwords.
• Removed malicious software from client’s computers.
• Helped clients learn how to more efficiently use the computer.
• Helped new technicians extend the tools beyond their basic training.

• Developed an e-commerce company from an idea I had while searching for Christmas gifts.
• Explored advantageous solutions for manufacturing the product, from production to shipping.

• Listened to customers about their current problems, and explained to them how I was going to resolve their situation.
• De-escalated situations with difficult customers that were unhappy about previous experience.

• Provided clients with remote IT support.
• Installed hardware for clients onsite.
• Cabled 2 office buildings and 65 smaller office jobs for clients.
• Pulled Cat6 cables from the server to destinations.
• Punched down both sides.