Hiking
Christian Pryer
Business Operations Director
Raleigh,NC
Summary
Vision-driven change agent with an exemplary record of program management success for leading organizations Results-driven professional with a proven track record in people and program management for leading organizations. Expert in aligning organizational strategy with management methodologies to maximize operational impact while minimizing resource use. Innovative team leader leveraging data analytics and best practices to inform strategic plans and drive continuous improvement. Strong interpersonal and communication skills, well-suited for dynamic workplaces. Passionate about start-ups.
Overview
16
16
years of professional experience
1
1
Language
Work History
Business Operations Director
Proofserve
11.2023 - Current
- Series B start-up
- Led the BizOps team at Proof, aligning team growth with increasing job volumes to support gross margin goals
- Developed scalable processes for consistent service delivery and collaborated with product teams to implement efficiency-enhancing tools
- Boosted revenue from existing client accounts through high-quality service and proactive expectation management
- Designed and implemented 58 monitoring systems across three departments, boosting operational efficiency by 9% through proactive alerts on suboptimal conditions
- Led the creation and implementation of a server partner compliance program in collaboration with
- Customer Experience (CX) and Operations teams, reducing the number of non-compliant server partners by 90% within the first 30 days, enhancing overall service quality
- Collaborated with Sales and Operations teams to enhance a standalone mail program, significantly boosting revenue and establishing a scalable model with unlimited growth potential.
General Manager
Proofserve
10.2022 - 10.2023
- Managed a team of 14 Server Ops Managers and an Affidavit team in the Eastern region of the US (22 states), responsible for $6M+ annual revenue and P&L
- Collaborated with the executive team to analyze processes and improve operations
- Conceptualized KPIs, created in SQL, and implemented performance plans at the individual and strategic levels for Server Operations
- Analyzed 1099 compensation, leading to an 8% increase in margin (2% above target)
- Conceptualized, created in SQL, and implemented JIT (Just-In-Time) server supply practices
- Zero regrettable attrition annually.
Manager, Delivery Partner Operations
GoPuff
10.2021 - 07.2022
- Mature Series G start-up
- Led the Delivery Live Operations team at GoPuff, responsible for monitoring and mitigating capacity risk for 450+ locations
- Developed and implemented programs that enhanced the delivery partner experience, achieving a 40% reduction in facility closures and a 20-minute decrease in order delivery time
- Expanded the team for 24/7 coverage of the NA network
- Developed KPIs to identify and mitigate delivery partner capacity risk
- This resulted in a 40% reduction in facility closures and a 20-minute reduction in order delivery time
- Implemented a modified dispatch methodology, reducing P99 delivery time by 94% and P99 Driver Wait
- Time by 114%.
General Manager
GoPuff
05.2021 - 10.2021
- Led a team of 8 associates across inbound and outbound operations, including Receive, Stow, ICQA, Pick, Pack, and Dispatch
- Improved processes and standardized operations using Lean principles
- Reduced P90 pre-bin by 146%, P90 delivery time by 154%, and improved cycle count completion to9%
- Provided operations support for new launches, including the acquisition and conversion of Liquor Barn sites to delivery stations.
General Manager
Farmsteadapp
03.2020 - 05.2021
- Launched five warehouses in 4 states, working with the purchasing, product, and executive teams to identify new opportunities and partnerships, which led to Series B funding
- Implemented best practices for warehouse routing and optimization
- Developed and maintained a playbook for warehouse launches, reducing time to launch from lease signing to 14 days
- Standardized SOP and KPIs for Inbound, Outbound, and delivery operations across the network
- Improved contribution margin and assisted in obtaining Series B funding.
Site Lead
AMZL
09.2018 - 03.2019
- Managed on-road operations at an AMZL delivery station, supervising two salaried managers, six hourly supervisors, 100 hourly associates, and four DSP Delivery Service Partners
- Led newly launched delivery station through peak season with an OTIF delivery rate above 99%.
Area Manager
Amazon
02.2017 - 09.2018
- Managed stow and receive teams, ensuring efficient workflow and customer satisfaction
- Utilized strong decision-making skills to meet progress and KPI goals
- Fostered a positive team environment through regular engagement and emphasized safety, quality, and attendance
- Set warehouse record for highest recorded Inbound TPH through peak season.
Intelligence Analyst
TRAVEL RECON
MONTROSE, CO
08.2015 - 02.2017
- Utilized aerial imagery, geospatial data, full motion video, and other electronic monitoring techniques to determine precise event coordinates, identify high-risk areas, navigate obstacles, and develop safe routes for clients
- Collected, analyzed, and organized geospatial data to meet company and client standards
- Produced comprehensive safety and security reports for various international locations
- Key Achievements
- Developed GEOINT SOP for use company-wide.
Health Care Specialist
UNITED STATES ARMY
07.2008 - 07.2012
- Provided battalion medical services in the garrison and the field
- Key Achievements
- As Dental Liaison, I maintained 99% deployment readiness for 200 soldiers across four companies.
Education
Certificate - Six Sigma Green Belt
Certificate - PMI
Post-baccalaureate Certificate - Geospatial Intelligence Analysis
2015
Bachelor of Arts - Intelligence Studies
2015
Skills
- Six Sigma Green Belt
- Process Improvement
- Project & Program Leadership
- Business Requirements & Risk
- Data Analytics-SQL
- Lean Methodology
- Low Code / No Code
- Project Management
- Hiring and Onboarding
- Business Leadership
- Intelligent Decision-Making
- Business Development
- Management Training
- Operations Management
- Process Improvement Initiatives
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Career advancementWork-life balanceCompany CultureInterests
Camping
Timeline
Business Operations Director - Proofserve
11.2023 - Current
General Manager - Proofserve
10.2022 - 10.2023
Manager, Delivery Partner Operations - GoPuff
10.2021 - 07.2022
General Manager - GoPuff
05.2021 - 10.2021
General Manager - Farmsteadapp
03.2020 - 05.2021
Site Lead - AMZL
09.2018 - 03.2019
Area Manager - Amazon
02.2017 - 09.2018
Intelligence Analyst - TRAVEL RECON
08.2015 - 02.2017
Health Care Specialist - UNITED STATES ARMY
07.2008 - 07.2012
Six Sigma Council - Certificate, Six Sigma Green Belt
Syracuse University - Certificate, PMI
Pennsylvania State University - Post-baccalaureate Certificate, Geospatial Intelligence Analysis
Fayetteville State University - Bachelor of Arts, Intelligence Studies
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