Christian Puerto
Marlboro,NJ
Summary
Dynamic Hospitality Specialist from Wedgwood Gardens. Dedicated to making guests feel welcome and appreciated. Exceptional people skills and outgoing personality. Adept in emotional support and first aid. Dedicated to providing guests with best-in-class service and elevating reputation of establishment. Equipped to reliably meet standards and go above requirements to help team members with wide-ranging hospitality needs.
Overview
4
4
years of professional experience
Work History
Hospitality Worker
Wedgwood Gardens
Freehold, NJ
07.2024 - Current
- Provided companionship and emotional support to elderly residents.
- Transported residents to doctor's appointments or other outings in a timely manner.
- Helped monitor changes in physical condition of each resident by reporting any unusual behaviors or symptoms to staff members immediately.
- Encouraged socialization among all residents through organized events and activities.
- Assisted with mealtime by helping serve food, pour drinks, cut up food items if needed and clean up after meals were completed.
- Greeted visitors warmly while ensuring that only authorized personnel are allowed access into the building.
- Listened attentively to resident concerns or complaints and reported them to management promptly.
- Responded quickly in emergency situations such as falls or accidents in a calm manner.
- Performed administrative duties such as filing paperwork or answering phone calls when needed.
Cashier
Roy Rogers Franchise Company
Brick, NJ
05.2021 - 07.2024
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Answered customers' questions and provided information on store procedures or policies.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Performed financial transactions in a fast-paced restaurant environment.
Education
Some College (No Degree) - Criminal Justice
Ocean County College
Toms River, NJSkills
- Patient assistance
- Emotional support
- Wheelchair assistance
- Fall prevention
- Feeding assistance
- First aid training
- Compassionate care
- Certified in basic life support (BLS)
- Customer service
- Dementia training
Timeline
Hospitality Worker
Wedgwood Gardens
07.2024 - Current
Cashier
Roy Rogers Franchise Company
05.2021 - 07.2024
Some College (No Degree) - Criminal Justice
Ocean County College
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