Christian Rasmussen

Dynamic and results-oriented Customer Support Manager leading high-performing teams in delivering exceptional customer service. Skilled in developing and implementing strategies to optimize customer satisfaction, retention, and loyalty. Proven track record of streamlining processes, resolving complex issues, and driving operational efficiency. Adept at fostering a positive team culture and providing ongoing training and development to enhance performance.

• Leadership & Mentorship: Lead and mentor teams, ensuring alignment with performance KPIs, and providing continuous guidance to enhance skills and expertise in risk management and customer support.
• Risk Management: Proactively identify potential risks and implement measures to mitigate them, ensuring compliance with internal and external standards.
• Cross-Functional Collaboration: Work closely with engineering, resource management, and BPO partners to enforce compliance protocols and optimize operational efficiency.
• Training & Development: Regularly conduct training sessions to ensure the team is updated on best practices, calibration processes, and quality standards.

Managed and motivated teams to deliver outstanding customer service, overseeing day-to-day operations and ensuring team members met performance goals. Skilled in analyzing customer feedback and implementing process improvements to enhance efficiency and satisfaction.

• Team Management: Successfully led a diverse team, focusing on improving KPI performance through targeted coaching and feedback.
• Process Optimization: Conducted deep-dive analyses to identify root causes of recurring issues, driving continuous improvement in service quality.
• BPO Collaboration: Managed relationships with BPO partners, ensuring they met project requirements and quality standards.

• Customer Support: Delivered high-quality support, maintaining a high level of customer satisfaction and loyalty.
• Issue Resolution: Excelled in identifying and addressing client issues, contributing to overall process improvements.

Provided comprehensive support and guidance on Anker’s Smart Products. Proficient in understanding product features, functionality, and benefits to effectively communicate with customers and address their inquiries.

• Technical Expertise: Specialized in product knowledge and technical troubleshooting, improving the user experience.
• Leadership: Led a team in delivering top-tier customer service, focusing on continuous learning and adaptation to new technologies and customer needs.