Christian Read
Akron,OH
Summary
Proficient in managing schedules, administrative functions, and employee training. Disciplined and organized leader with a strong call center background focused on customer relations and team leadership.
Overview
20
20
years of professional experience
Work History
Call Center Manager
Keystone Automotive
Akron, OH
10.2004 - 06.2024
- Resolved escalated customer complaints promptly and professionally.
- Participated in recruitment activities such as interviewing prospective candidates.
- Analyzed data from various sources to identify trends in customer inquiries and complaints.
- Developed and maintained a team of call center representatives to meet performance standards.
- Monitored daily operations, including call volume, average speed of answer, service levels, customer satisfaction scores, and other key metrics.
- Conducted weekly meetings with staff members to discuss performance goals.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
Education
High School Diploma -
Central <span style="border-bottom: 2px dashed #cf4343; padding-bottom: 1.2px;">Hower</span>
Akron, OH05-1989
Skills
- Call Center Customer Service
- Report Preparation
- Productivity Standards
- Staff Training
- Productivity benchmarks
- Employee Motivation
- Call Center Operations
- Recruitment and hiring
- Performance updates
- Quality controls
- Strong leadership
- Performance Improvements
Timeline
Call Center Manager
Keystone Automotive
10.2004 - 06.2024
High School Diploma -
Central <span style="border-bottom: 2px dashed #cf4343; padding-bottom: 1.2px;">Hower</span>
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