Highly motivated team player with passion for helping others. Possesses excellent organizational and communication skills and provides individualized assistance and support. Experienced in delivering guidance and education on various topics such as academics, behavior management and technology.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Paraprofessional
Citrus County School District
08.2023 - Current
Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
Enhanced student support by delivering one-on-one and small group assistance in various subjects.
Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
Sales Consultant
TCC Verizon
03.2021 - 02.2023
Used consultative sales approach to understand customer needs and recommend relevant offerings
Responded to telephone and in-person requests for information
Followed up with existing customers to provide additional support and address concerns
Provided sales and customer service assistance to walk-in traffic.
Worked effectively in fast-paced environments.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Passionate about learning and committed to continual improvement.
Sales Agent
Go Wireless Verizon
05.2018 - 11.2020
Showcased product features to customers and discussed technical details to overcome objections and lock in sales
Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns
Drove team revenue totals by bringing in top sales numbers.
Assisted call-in customers with questions and orders.
Developed strong relationships with clients through excellent customer service and regular followups.
Youth Specialist
YMCA
05.2017 - 05.2018
Facilitated group sessions and provided one-on-one support
Planned and executed activities to promote skill and talent development
Offered constructive feedback to minors under care regarding specific actions, behaviors, and words
Maintained safety and security of youth under care
Observed individual behaviors and suspect actions and reported issues to supervisory staff.
Prep Cook
Boulevard Bistro
04.2015 - 05.2018
Maintained clean, hygienic kitchen workspace by sweeping, mopping and taking out trash
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity
Washed, peeled and cut fruits and vegetables in advance to save time on food preparation
Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator
Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
Maintained clean and organized workspaces, adhering to strict health standards.
Education
Bachelor of Arts - Secondary Education
Saint Leo University
Saint Leo, FL
01.2025
Associate of Arts - General Education
College of Central Florida
Ocala, FL
01.2023
High School Diploma -
Lecanto High School
Lecanto, FL
05.2016
Skills
Customer Account Management
Microsoft Office Certified 2015- Present
Product and Service Knowledge
Customer Needs Assessments
Behavior Management
Helping Students with Special Needs
Effective Communication
Small Group and Individual Assistance
Calm and Patient Demeanor
Classroom Organization
Classroom Management
Certification
Microsoft Office Certified
Amazon Workspace Certified
Eagle Scout Rank
Contact - Summary
Dedicated professional with a passion for providing administrative assistance for sales teams. Skilled in delivering high-quality customer service, managing customer inquiries and processing orders and returns. Proven success in streamlining processes to improve efficiency and customer satisfaction levels.