Christian Rivas
Del Rio,TX
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
15
15
years of professional experience
Work History
Manager
Molcajetes
07.2023 - 01.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
Server
The Good Bar
03.2021 - 07.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Sales Associate
Merle Norman Cosmetic Studio
02.2016 - 11.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Server/ Bartender
Blue Oasis Bar And Grill
03.2015 - 09.2019
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Checked guests' identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Bar Lead/
Buffalo Wings And Rings
09.2009 - 10.2015
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Followed strict recipes and drink measurements to minimize product used.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Poured and prepared mixed drinks for over 40 customers daily.
Food Expeditor
Buffalo Wings And Rings
09.2009 - 10.2015
- Trained new expeditors and food runners according to company policies and standards.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Assisted preparation of food plates, overseeing quality and appearance.
- Confirmed proper placement of products and side items while implementing special instructions.
- Played key role in bolstering high-end dining experience by optimizing resources allocation.
- Maintained kitchen productivity, guaranteeing timely preparation, and serving of dishes in alignment with customer specifications.
- Executed and supervised plate preparation according to temperature and condiment specifications.
- Organized dining area based on reservations, minimizing waiting times.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Addressed customer complaints and inquiries to verify satisfaction.
- Assisted wait staff with timely food delivery and guest requests.
Education
High School Diploma -
Del Rio High School
Del Rio, TX2008
Skills
- Guest Inquiries
- Food Spoilage Prevention
- Dining Customer Service
- Warm and Friendly
- Hospitality Service Expertise
- Guest Satisfaction
- Natural Leadership
- Server Training
- To-Go Order Preparation
- Dining Crew Workflow Optimization
- High-Volume Dining
- Wine and Liquor Service
- Plates Presentation
- Table Monitoring and Turnover
- Customer Service and Rapport
- Food and Beverage Pairings
- Food Preparation and Safety
- Sales Techniques
- Pos Operation
- Anticipating Guest Needs
- Front of House Display Creation
- Food Sales and Promotion
- Guest Relations Management
- Cocktail Knowledge
- Cash Handling
- Menu Memorization
- Transactions and Cash Handling
- Ordering Procedures
- Cash Register Operations
Timeline
Manager
Molcajetes
07.2023 - 01.2025
Server
The Good Bar
03.2021 - 07.2023
Sales Associate
Merle Norman Cosmetic Studio
02.2016 - 11.2020
Server/ Bartender
Blue Oasis Bar And Grill
03.2015 - 09.2019
Bar Lead/
Buffalo Wings And Rings
09.2009 - 10.2015
Food Expeditor
Buffalo Wings And Rings
09.2009 - 10.2015
High School Diploma -
Del Rio High School
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