Christian Rivera
Buena Park ,CA
Summary
Detail-oriented professional with a strong background in maintaining organized therapy environments and managing patient flow. Proven ability to assist in treatment documentation and educate patients on therapeutic equipment.
Overview
8
8
years of professional experience
Work History
Occupational Therapy Aide
Orthopedic Specialty Institute
Orange, California
05.2023 - Current
- Maintained a clean and organized therapy environment for optimal patient safety.
- Assisted occupational therapists with patient care and treatment activities.
- Prepared therapy equipment and materials for daily sessions and activities.
- Supported patients during therapeutic exercises and mobility training sessions.
- Collaborated with team members to enhance patient engagement in therapy programs.
- Educated patients on proper usage of assistive devices during rehabilitation exercises.
- Scheduled appointments and managed patient flow throughout the therapy clinic.
- Helped prepare reports summarizing the patient's treatment plans and outcomes.
- Participated in team meetings with other healthcare professionals to discuss patient care plans.
- Demonstrated proper use of therapeutic devices such as splints and braces.
- Instructed clients on the proper use of assistive devices such as canes or crutches.
- Assisted patients in executing daily living activities such as bathing, dressing, grooming, eating.
- Provided support to clients with physical, mental, emotional, or developmental disabilities.
- Provided emotional support to clients during challenging times.
- Supported occupational therapists in developing individualized treatment plans for each client.
- Assisted Occupational Therapists in providing patient care and treatments.
- Demonstrated therapy techniques to patients.
- Troubleshot minor equipment malfunctions and scheduled routine maintenance and repairs.
- Encouraged and supported patients before and during therapy.
- Educated patients and loved ones on care and use of adaptive equipment.
To-Go Server
Mimi's Cafe
Anaheim, California
01.2019 - 07.2025
- Managed order intake and ensured accurate order preparation.
- Collaborated with kitchen staff to streamline food packaging processes.
- Assisted customers with menu selections and special requests.
- Maintained cleanliness and organization of the service area.
- Handled cash transactions and processed customer payments efficiently.
- Trained new staff on to-go service standards and procedures.
- Performed opening and closing duties such as cleaning work areas, restocking supplies and equipment.
- Organized and tracked to-go orders while maintaining accuracy.
- Responded promptly to customer inquiries via phone or email in a courteous manner.
- Received payments, returned accurate change and closed checks in POS system.
- Followed all cash handling policies when processing payment transactions.
Busser
Black Tap
Anaheim , CA
10.2021 - 12.2022
- Restocked supplies regularly to ensure seamless operations during peak hours.
- Handled guest requests with professionalism and attentiveness throughout service shifts.
- Supported team members by sharing workload during high-traffic periods effectively.
- Swept and mopped front-of-house and back-of-house floors using various tools.
- Performed daily side work such as polishing silverware, folding napkins and restocking condiments.
- Observed tables to tend to guest needs and identify customer service opportunities.
Food Runner
Mimi's Cafe
Anaheim, California
07.2019 - 07.2020
- Maintained cleanliness and organization of dining area and service stations.
- Delivered food orders promptly to tables and ensured accuracy of items.
- Collaborated with kitchen staff to expedite timely meal service during peak hours.
- Communicated with guests to address inquiries regarding menu items and specials.
- Supported team members by training new food runners on service standards.
- Ensured adherence to food safety guidelines while handling and delivering food items.
- Delivered food to guests in a timely manner while following safety protocols.
- Organized food orders and ensured accuracy of items served to customers.
- Checked all dishes before delivering them to ensure quality standards were met.
- Greeted and welcomed customers as they arrived at the restaurant.
- Resolved customer complaints quickly and efficiently while adhering to company policies.
- Collaborated with management team on ways to improve service levels within the restaurant.
Scoreboard Operator
Buena Park High School
Buena Park, California
02.2020 - 05.2020
- Monitored game clock and penalties, maintaining consistent timing throughout events.
- Collaborated with event staff to prepare venue for game day operations.
- Verified accuracy of team names, numbers, points, timeouts, penalties. prior to displaying them on the board.
- Monitored game events to ensure accurate information was displayed on the scoreboard.
- Maintained a clean working environment around the scoreboard area.
- Ensured proper operation of sound systems associated with scoreboards at sporting events.
- Collected data from coaches or referees regarding scores and other statistics.
- Inputted scores into computers during live games to update the scoreboard display.
Host
Mimi's Cafe
Anaheim, California
01.2018 - 07.2019
- Greeted guests warmly and ensured a positive first impression.
- Handled guest inquiries, providing information about menu items and specials.
- Maintained cleanliness and organization of the host stand area.
- Trained new hosts on procedures and best customer service practices.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Managed incoming calls during busy shifts.
- Took reservations over phone and in person.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Provided customers with accurate wait times and monitored waiting list.
- Resolved conflicts between customers when necessary.
- Resolved customer service and food-related issues to maintain guest satisfaction.
Education
Bachelor of Science - Kinesiology
California State University, Fullerton
Fullerton, CA05-2024
Skills
- Time management
- Teamwork
- Customer service
- Documentation and recordkeeping
- Problem-solving abilities
- Appointment setting
- Relationship building
- Telephone reception
- Patient care
- Treatment documentation
- Healthcare collaboration
- Appointment scheduling
- Communication skills
- Group therapy facilitation
- Physical assessment
- Orthopedic Disorders Understanding
- Rehabilitation techniques
- Safety protocols
- Treatment plan implementation
Languages
Spanish
Professional
English
Professional
Timeline
Occupational Therapy Aide
Orthopedic Specialty Institute
05.2023 - Current
Busser
Black Tap
10.2021 - 12.2022
Scoreboard Operator
Buena Park High School
02.2020 - 05.2020
Food Runner
Mimi's Cafe
07.2019 - 07.2020
To-Go Server
Mimi's Cafe
01.2019 - 07.2025
Host
Mimi's Cafe
01.2018 - 07.2019
Bachelor of Science - Kinesiology
California State University, Fullerton
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