Christian Rivera
Phoenix,AZ
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Security Officer
Honor Health
Phoenix, AZ
04.2025 - Current
- Patrol hospital facilities and grounds, ensuring the welfare and safety of personnel, visitors, and patients.
- Responded to emergency codes and critical incidents promptly, implementing necessary control measures and providing assistance. Aid medical staff in restraining and handling troubled or combative patients, while ensuring compliance with security policies.
- Assisted employees, patients, and visitors with security-related matters, including mediating disputes, conducting interviews, and performing searches.
- Investigate and complete written reports of complaints, critical security incidents and unusual activities involving patients, employees, and visitors.
- Liaison with staff, physicians, visitors, volunteers, and patients, and externally with law enforcement agencies and emergency service agencies.
- Conducted regular patrols to identify and mitigate potential security risks.
- Monitored facility access and ensured compliance with security protocols.
Solid Waste Equipment Operator 2
City Of Mesa
Mesa, AZ
11.2024 - Current
- Safely and efficiently operated moderately complex heavy solid waste equipment, including Automated Side Loader (ASL), Commercial Front Loader (FL), Roll-Off (RO), and Rear Loader vehicles, in accordance with City of Mesa policies and training standards.
- Performed refuse and recycling collection, transportation, and disposal services while maintaining strict adherence to safety protocols, PPE requirements, and defensive driving techniques.
- Accurately followed route maps, schedules, and service lists to ensure timely and efficient completion of daily assignments impacting residential and commercial customers.
- Conducted pre-trip and post-trip vehicle inspections, identifying mechanical issues or safety concerns and reporting them promptly to maintenance and supervisory personnel.
- Maintained responsibility for the safety of coworkers during equipment operation, demonstrating situational awareness while working near traffic, utility lines, and the general public.
- Provided professional customer service to residents and businesses, resolving service concerns respectfully and maintaining the City's public image.
- Assisted with manual labor, maintenance, and technical tasks when not operating equipment, including working in confined spaces and around hazardous materials under all weather conditions.
Crisis Intervention Officer
Banner Health
Mesa, AZ
03.2023 - 11.2024
- Directly engage in crisis intervention, employing verbal de-escalation strategies and leveraging comprehensive knowledge of mental health resources to effectively resolve patient emergencies, underscored by a commitment to patient dignity and privacy.
- Conduct regular patient rounds as part of a multidisciplinary team, monitor both physical and mental status, and actively participate in the implementation of individualized treatment plans, ensuring a collaborative approach to patient care.
- Play a key role in maintaining a safe, orderly, and therapeutic environment, adept at identifying and managing patients exhibiting aggressive behavior or at risk of self-harm and utilizing non-violent crisis intervention techniques to ensure the safety of all patients.
- Maintain up-to-date knowledge of behavioral disorders, their symptoms, and treatments, including a novice level understanding of medications commonly prescribed for psychiatric conditions, side effects, and adverse reactions.
- Support the admission, discharge, and transfer processes, ensuring accurate documentation and communication within the security sections arena, highlighting a commitment to continuity of care and confidentiality.
- Collaborate effectively with clinical staff, multidisciplinary teams, and external agencies, demonstrating excellent communication skills and a patient-centered approach to care. Including creating comprehensive pass on reports to fellow CIT officers on follow on shifts.
Security Officer
Rustic Glow Events
Mesa, AZ
09.2020 - 03.2023
- Conduct access control while professionally interacting with guests, faculty, and the general public. Visually inspect all personnel who enter and exit the venue for weapons or alcoholic beverages.
- Respond efficiently to potential crowd control concerns while quickly assessing and deescalating tense situations utilizing interpersonal communication skills. Extract combatant or suspicious persons as needed and/or requested.
- Follow and enforce policies, procedures, code of conduct, and safety guidelines to protect the safety and well-being of all guests, facilities, and facilities.
- Liaise with local EMS, fire department, and law enforcement in cases of emergency, such as medical, fire, or personnel involved in situations that could not be de-escalated.
Haul Truck Operator I
Freeport-McMoRan
Morenci, AZ
09.2019 - 03.2023
- Safely and efficiently operated and certified on several 100+ ton haul/water trucks, including but not limited to Caterpillar 777(D)(F), 789(B), and 793(B)(C)(D).
- Utilizes attention to detail by meticulously inspecting the vehicles for any faults and/or damaged items and reporting them to the appropriate personnel.
- Employs safe driving practices and verbally recognized by leadership as a Safe Driver. Zero accidents and/or incidents since the start of employment.
Cleaning Technician
Heavenly Scent Professionals
Mesa, AZ
02.2018 - 02.2019
- Performed in-depth carpet, tile, and upholstery cleaning using chemicals and shampoo periodically, building expertise to compare alternative cleaning processes.
- Submitted and explained verbal and written estimates of cleaning services in advance; confirmed client satisfaction with cleaning and overall service before leaving home or business.
- Completed an average of 3 cleaning projects per day with excellent review survey ratings and multiple repeat customers.
Security Officer
Venture Out
Mesa, AZ
03.2017 - 03.2018
- Respond promptly to security inquiries and service requests from guests and personnel, including key assists, safe assists, lost‑and‑found matters, noise complaints, and safe removal or relocation of animals or wildlife
- React quickly to emergencies such as medical incidents, fires, severe weather, power outages, and criminal activity; initiate emergency response procedures and coordinate with appropriate responders and on‑site officers
- Support security operations by monitoring CCTV systems, managing telephone and emergency lines, operating radio communications, overseeing fire panel activity, and maintaining employee key distribution and access control
- Prepare accurate, detailed incident reports and log entries to document events and support operational awareness
- Patrol property to identify fire, life, and safety hazards; document findings and coordinate follow‑up actions with relevant department heads and managers
- Promote and maintain high safety standards by performing periodic safety walks, documenting violations, and reporting potential risks to prevent future incidents
Delivery Driver
Rent-A-Center
Mesa, AZ
09.2016 - 02.2017
- Responsible for assembling customer orders, loading company trucks, securing the equipment for travel, and delivering merchandise to designated delivery sites.
- Collected returned merchandise from clients' homes and repossessed items in delinquency.
- Assisted warehouse employees in preparing items for delivery, including packing products and sorting delivery items by route.
Security Officer
Signal 88
Mesa, AZ
09.2015 - 09.2016
- Conduct routine vehicle patrols using company‑issued vehicles to ensure property safety and compliance
- Maintain a strong, visible security presence to deter criminal activity and unauthorized behavior
- Respond promptly to incidents, disturbances, and safety concerns while documenting all actions in clear, detailed reports
- Deliver exceptional customer service to clients, tenants, and visitors while addressing questions or concerns
- Uphold a professional demeanor at all times, representing the company and contracted properties with integrity
Education
High School -
Mesa High School
Mesa, AZCertification
- Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) — June 2026
- Crisis Intervention Team (CIT) — August 2023
- Taser 7 — May 2025
- ASP Baton — May 2025
Languages
Spanish
Timeline
Security Officer
Honor Health
04.2025 - Current
Solid Waste Equipment Operator 2
City Of Mesa
11.2024 - Current
Crisis Intervention Officer
Banner Health
03.2023 - 11.2024
Security Officer
Rustic Glow Events
09.2020 - 03.2023
Haul Truck Operator I
Freeport-McMoRan
09.2019 - 03.2023
Cleaning Technician
Heavenly Scent Professionals
02.2018 - 02.2019
Security Officer
Venture Out
03.2017 - 03.2018
Delivery Driver
Rent-A-Center
09.2016 - 02.2017
Security Officer
Signal 88
09.2015 - 09.2016
High School -
Mesa High School