Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
AccountManager

Christian Robinson

Shreveport,LA

Summary

Developed exceptional customer service and technical support skills in high-paced environment, seeking to transition into new field that values strong communication and problem-solving abilities. Demonstrates capability to manage multiple tasks and provide effective solutions under pressure. Aims to leverage these transferrable skills to contribute meaningfully in new professional context.

Overview

12
12
years of professional experience

Work History

Account Manager

Imperial Trading
05.2022 - Current
  • Provided problem-solving through proficient use of various internal databases and software programs, handheld ordering devices, and the Salesforce website.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.

Area Manager

PFG
03.2021 - 04.2022
  • Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
  • Improved overall efficiency through knowledgeable use of PFG software and Microsoft Office, identifying areas in need of improvement and assisting in implementing necessary changes.
  • Developed and implemented strategies to improve customer service and increase sales.
  • Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.

Account Manager

Mid South Metals
10.2019 - 02.2021
  • Trained employees on new technology and sales methods to build highly-knowledgeable and successful team.
  • Worked cross-functionally with various departments on projects.
  • Streamlined the sales process by utilizing CRM software for efficient tracking of leads, prospects, and closed deals.
  • Implemented data-driven reporting systems to track progress towards goals effectively, improving decision-making processes within the team.

Branch Manager

Azure Pools and Spas
02.2013 - 10.2019
  • Continuously monitored performance against indicators through the use of Quickbooks and Salesforce CRM.
  • Trained all employees to use the company's various software and hardware.
  • Performed basic IT support for the location, comprising of various PCs, printers, RFID scanners, and digital programs.
  • Examined customer loan applications for loan approvals and denials.


Education

Bachelor of Science - Digital Marketing

Louisiana Tech University
Ruston, LA
11-2018

High School Diploma -

Quitman High School
Quitman, LA
05.2012

Skills

  • Data-driven decision making
  • CRM systems
  • Computer proficiency
  • Data analytics
  • Google software and Microsoft software expertise
  • Problem-solving abilities
  • Excellent communication

Accomplishments

  • Earned Cybersecurity Certificate through Coursera.
  • Earned Gold Certified in Salesforce CRM software.
  • Awarded Employee of the Month at Mid South Metals in only 6 months, the earliest point an employee is eligible.

Timeline

Account Manager

Imperial Trading
05.2022 - Current

Area Manager

PFG
03.2021 - 04.2022

Account Manager

Mid South Metals
10.2019 - 02.2021

Branch Manager

Azure Pools and Spas
02.2013 - 10.2019

Bachelor of Science - Digital Marketing

Louisiana Tech University

High School Diploma -

Quitman High School

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Christian Robinson