Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Affiliations
Timeline
Generic

Christian Rodas

San Antonio,TX

Summary

Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.

Overview

6
6
years of professional experience

Work History

Glazier

Architectural Division 8
San Antonio, Texas
10.2022 - Current
  • Communicated effectively with team members to coordinate tasks efficiently.
  • Read and interpreted project blueprints and construction plans to inform accurate and complete installations.
  • Committed to creating and maintaining safe workplace through organization and proactive identification of hazards.

Customer Service Representative

PNC Bank
San Antonio, TX
11.2021 - 10.2022
  • Resolved customer complaints promptly and efficiently.
  • Provided accurate information about products and services to customers.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Proficient in gathering service requirements through effective questioning techniques and documenting information in electronic systems.

Collections Agent

Alliance Data
San Antonio, TX
11.2019 - 11.2021
  • Processed payments and refunds quickly to maximize efficiency and meet performance targets.
  • Created repayment plans based on account holders' financial status and repayment abilities.
  • Negotiated payment plans with delinquent account holders to facilitate debt resolution.
  • Adhered to all applicable laws, regulations, and company policies.

Customer Service Lead

Circle K
San Antonio, TX
06.2018 - 11.2019
  • Handled customer inquiries and complaints in a professional manner.
  • Developed and implemented customer service policies and procedures to improve quality of customer experience.
  • Ensured compliance with applicable laws governing consumer protection regulations.
  • Utilized active listening skills and asked open-ended questions to ascertain customer call needs.

Education

High School Diploma -

Sandra Day O'connor High School
Helotes, TX
06-2016

Some College (No Degree) - Kinesiology

Northwest Vista College
San Antonio, TX

Skills

  • Account Management
  • Client Relations
  • Information Security
  • Data Entry
  • Prioritization
  • Active Listening
  • Highly motivated

Languages

Spanish
Professional

Accomplishments

  • High School ROTC 4 Years

Affiliations

  • Music Mixing & Mastering Engineer

Timeline

Glazier

Architectural Division 8
10.2022 - Current

Customer Service Representative

PNC Bank
11.2021 - 10.2022

Collections Agent

Alliance Data
11.2019 - 11.2021

Customer Service Lead

Circle K
06.2018 - 11.2019

High School Diploma -

Sandra Day O'connor High School

Some College (No Degree) - Kinesiology

Northwest Vista College
Christian Rodas