Christian Rodriguez
Mortgage Lending Professional
Wimauma,FL
Summary
Accomplished financial professional with a proven track record at Navy Federal Credit Union, adept in financial analysis and risk management. Excelled in documentation review and team building, enhancing loan processing efficiency and compliance. Recognized for peer skill development and achieving high customer satisfaction, embodying a results-driven approach with a blend of hard and soft skills. Well-qualified administrative team member bringing demonstrated knowledge and abilities in loan processing. Effective at organizing paperwork, resolving discrepancies and working with third-party vendors to clear issues and completing closings. Proficient in Navy Federal standards and regulations.
Overview
14
14
years of professional experience
Work History
Loan Officer Assistant
Navy Federal Credit Union
02.2024 - Current
- Worked with Loan Officer to create application profile in system and review key information at various stages within process.
- Communicated with customers daily to request information and complete paperwork.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
- Maintained compliance with Fair Lending Practices, Home Mortgage Disclosure Act guidelines, Truth in Lending Act requirements and bank policies.
- Shared resources, opportunities, and activities to support mentee's learning and development.
- Assisted mentee in getting acclimated to new position or responsibilities with consistent coaching and assisting with task prioritization.
- Prepared professional business correspondence on behalf of loan officer to obtain information and facilitate processing steps.
Loan Officer
Navy Federal Credit Union
04.2021 - Current
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Maintained strict confidentiality of bank records and client information.
- Submitted loan applications to underwriter for verification and recommendations.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Explained very technical financial information to applicants in easy to understand language.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
Credit Operations Specialist
JPMorgan Chase
05.2017 - 09.2018
- Operated cross-functionally with business partners and external parties on credit matters.
- Multitasked, worked well under pressure and drove positive change to credit operations.
- Analyzed creditworthiness of loan applicants and determined credit risk of loan requests.
- Analyzed and monitored portfolio credit performance against expectations and recommended improvement strategies.
- Created credit policies, processes and procedures to maintain compliance with banking regulations.
Claims Adjuster
Progressive
11.2014 - 10.2016
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Prepared summaries of damage, payments, and policy coverage.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
Customer Service Representative
Progressive
02.2013 - 11.2014
- Responded to customer requests for products, services, and company information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Representative
GEICO
08.2010 - 02.2013
- Tracked customer service cases and updated service software with customer information.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Cross-trained and provided backup support for organizational leadership.
Education
Certified Medical Assistant - Medical Assisting
Sanford-Brown Institute - Garden City
Garden City, NY08.2006
High School Diploma -
Fort Dix Military Academy
Pemberton, NJ02.2005
Skills
- Financial transactions expertise
- Loan Servicing
- Documentation Review
- File Management
- Team building
- Risk management assessments
- Peer Schedule Management
- Peer Skill Development
- Peer Counseling
- Peer Policy and procedure improvements
- Peer Progress Reporting
- Business Development
Accomplishments
- Achieved fastest turnaround time by completing applications within 3.07 days with accuracy and efficiency for second quarter.
- Achieved an 80% SLA through effectively assessing and reviewing each application for the month of May and June.
- Supervised team of 10 staff members while supervisor was out or away for the day.
- Used Microsoft Excel and OneNote to develop inventory tracking spreadsheets for team goals, references, updates, meetings, and absences.
- Documented and resolved team collaborations which led to higher quality with Loan Officers and LOA's on our team.
Timeline
Loan Officer Assistant
Navy Federal Credit Union
02.2024 - Current
Loan Officer
Navy Federal Credit Union
04.2021 - Current
Credit Operations Specialist
JPMorgan Chase
05.2017 - 09.2018
Claims Adjuster
Progressive
11.2014 - 10.2016
Customer Service Representative
Progressive
02.2013 - 11.2014
Customer Service Representative
GEICO
08.2010 - 02.2013
Certified Medical Assistant - Medical Assisting
Sanford-Brown Institute - Garden City
High School Diploma -
Fort Dix Military Academy
Similar Profiles
Oladotun OlajideOladotun Olajide
Senior Business Systems Analyst at Navy Federal Credit UnionSenior Business Systems Analyst at Navy Federal Credit Union
RACHID MAALOUFRACHID MAALOUF
Member Service Representative at Navy Federal Credit UnionMember Service Representative at Navy Federal Credit Union
Rebecca LacariaRebecca Lacaria
Senior Member Service Representative at Navy Federal Credit UnionSenior Member Service Representative at Navy Federal Credit Union