Summary
Overview
Work History
Education
Skills
Timeline
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CHRISTIAN RODRIGUEZ

Dallas,TX

Summary

Detail-oriented and technically skilled IT Support Specialist with hands-on experience in device management, remote support tools, and enterprise deployment scripting. Adept at managing Microsoft Intune MDM, servicing medical and computing devices, and ensuring HIPAA-compliant handling of PHI. Currently pursuing a Master's degree in Artificial Intelligence to further specialize in enterprise IT solutions.

Overview

9
9
years of professional experience

Work History

IT Support Specialist

Stratus Neuro
03.2024 - Current
  • Manage Microsoft Intune MDM system, including device enrollment, compliance policies, and app deployments.
  • Image new hardware for field and corporate use, ensuring consistent and secure configurations.
  • Handle shipments of computer hardware and medical devices.
  • Service laptops, desktops, and specialized medical units.
  • Provide phone-based support to employees across departments.
  • Rotate in on-call support schedule to ensure 24/7 IT availability.
  • Maintain asset manager database and oversee inventory lifecycle.
  • Repair corrupted medical patient information files.
  • Administer TeamViewer and other remote viewing platforms.
  • Handle PHI and sensitive company data per compliance standards.
  • Write and deploy PowerShell and CMD scripts for mass deployment.
  • Used ticketing systems to manage and process support actions and requests.
  • Installed and configured operating systems and applications.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Generated reports to track performance and analyze trends.
  • Tested new software and hardware prior to deployment.
  • Assisted in development of new deployment and imaging methods.
  • Assisted in development of system security protocols.

Computer and Cell Phone Technician

Self-Employed
09.2016 - 03.2024
  • Built, refurbished, and customized computer systems.
  • Diagnosed and repaired hardware issues including GPUs, CPUs, and SSDs.
  • Installed and troubleshot various operating systems.
  • Provided storage setup including RAID configuration.
  • Handled all customer service and sales personally.

Installation Technician

W. W. Cannon, Inc.
09.2023 - 01.2024
  • Installed and serviced material handling and storage systems using advanced tools.
  • Documented all installations, safety checks, and compliance reports.
  • Installed PLC systems, conveyor belts, and motorized equipment.
  • Performed high-voltage electrical servicing following safety standards.

Robotics Installation Technician

Cushman & Wakefield
05.2020 - 01.2022
  • Installed robotic floor mapping systems for Amazon facilities.
  • Conducted quality control and memory data uploads.
  • Collaborated with project managers for effective resource deployment.

Education

Master of Science - Software Engineering, Artificial Intelligence

Western Governors University (WGU)
Salt Lake City, UT
05.2026

Bachelor of Science - Software Engineering

Western Governors University
Salt Lake City, UT
01-2025

Skills

  • Microsoft Intune MDM
  • Windows, MacOS, Linux
  • Remote Support Tools (TeamViewer, Citrix etc)
  • PowerShell, CMD scripting
  • Software & Hardware Troubleshooting
  • Web Development (HTML5, CSS, JavaScript)
  • Operating Systems & Imaging
  • Network Support & Virtualization
  • PHI/Sensitive Data Handling
  • Microsoft outlook
  • Technical troubleshooting
  • Software installation
  • Technical support
  • Customer service

Timeline

IT Support Specialist

Stratus Neuro
03.2024 - Current

Installation Technician

W. W. Cannon, Inc.
09.2023 - 01.2024

Robotics Installation Technician

Cushman & Wakefield
05.2020 - 01.2022

Computer and Cell Phone Technician

Self-Employed
09.2016 - 03.2024

Master of Science - Software Engineering, Artificial Intelligence

Western Governors University (WGU)

Bachelor of Science - Software Engineering

Western Governors University

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CHRISTIAN RODRIGUEZ