Christian Rodriguez
Austin,TX
Summary
Dedicated IT professional with a Bachelor of Science in Computer Science (Cybersecurity Focus), offering hands-on experience in technical support, desktop systems, and network troubleshooting. Proven ability to deliver timely and effective solutions in both academic and enterprise environments, including experience supporting users, configuring Windows systems, and documenting IT processes. Strong communicator and team collaborator with a history of mentoring and leadership at American Airlines and as an IT intern at HACA. Eager to contribute to UT Austin's mission through exceptional technical service, user support, and a commitment to continuous learning and operational excellence.
Overview
11
11
years of professional experience
Work History
IT Intern
Housing Authority of the City of Austin (HACA)
01.2025 - Current
- - Installed and maintained 50 desktop systems and software
- - Delivered technical support and managed IT asset documentation
- - Supported remote access, wireless networking, and printer setups
- Provided technical support, resolving IT issues to maximize productivity for team members.
- Delivered assistance and support for team-based IT projects.
- Developed comprehensive documentation for internal use, simplifying knowledge transfer among team members.
Crew Chief
American Airlines
10.2014 - Current
- - Trained over 80 staff in security, logistics, and technical SOPs
- - Created and maintained operational protocols
- - Led cross-functional coordination in high-stakes environments
- Managed team according to company standards and compliance requirements.
- Organized daily assignments for crew members, ensuring efficient use of time and resources.
- Ensured compliance with industry regulations through diligent recordkeeping and adherence to established protocols.
- Trained all team members on key roles to maintain flexibility.
- Adapted easily to changing project specifications, demonstrating flexibility and a commitment to meeting evolving client requirements.
Education
Bachelor of Science - Computer Science (Cybersecurity Focus)
Austin Community College
Austin, TX05.2025
Associate of Applied Science - Cybersecurity
Austin Community College
Austin, TX12.2023
Skills
- Experienced in cybersecurity tools including Kali Linux
- Windows operating systems and network management
- Effective communication
- Mentorship training facilitation
- Mechanical diagnostics
- Process optimization
- Training and mentoring
- Performance improvements
- Mechanical troubleshooting
- Crew leadership
Timeline
IT Intern
Housing Authority of the City of Austin (HACA)
01.2025 - Current
Crew Chief
American Airlines
10.2014 - Current
Bachelor of Science - Computer Science (Cybersecurity Focus)
Austin Community College
Associate of Applied Science - Cybersecurity
Austin Community College
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