Christian Rodriguez
Hawthorne,CA
Summary
Dynamic Front Office Agent with a strong work ethic and exceptional communication skills, recognized for enhancing guest satisfaction at Worldwide Flight Services. Successfully implemented a lost-and-found tracking system, improving return rates, and streamlined operations to boost productivity. Proven ability to build relationships and coordinate successful group reservations, ensuring memorable guest experiences.
Overview
3
3
years of professional experience
Work History
Front Office Agent
Worldwide Flight Services
04.2024 - Current
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Implemented a system to track lost-and-found items more effectively, increasing the return rate of lost belongings to their rightful owners.
- Assisted in revenue management strategies by analyzing booking patterns and implementing pricing adjustments accordingly.
- Developed strong relationships with local businesses to provide personalized recommendations for dining or activities based on guest preferences.
- Coordinated group reservations to accommodate specific requests, resulting in successful events and satisfied clients.
- Streamlined front desk operations for improved guest experience and increased staff productivity.
- Conducted regular audits on reservation records to maintain data accuracy and avoid overbooking situations.
- Maintained a high level of guest service, resulting in positive online reviews and repeat business.
Front Office Agent
Swissport Cargo Services
06.2022 - 12.2023
- Developed strong relationships with local businesses to provide personalized recommendations for dining or activities based on guest preferences.
- Coordinated group reservations to accommodate specific requests, resulting in successful events and satisfied clients.
- Streamlined front desk operations for improved guest experience and increased staff productivity.
Education
High School Diploma -
LAWNDALE HIGH SCHOOL
Lawndale, CA06-2019
Skills
- Strong work ethic
- Team player attitude
- Multitasking proficiency
- Exceptional communication
- Guest relations
Timeline
Front Office Agent
Worldwide Flight Services
04.2024 - Current
Front Office Agent
Swissport Cargo Services
06.2022 - 12.2023
High School Diploma -
LAWNDALE HIGH SCHOOL
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