Christian Rodriguez
2146 Renaissance Ct Brentwood,California
Summary
Experienced Shift Leader with 4 years at Baskin Robbins, and 3 years in a leadership role. Strong communication skills with the ability to multitask in a fast paced environment. Experience supervising teams of 3 to 4 employees, delegating tasks effectively, and making sure the work gets done smoothly. Skilled in customer service and customer relations This includes resolving complaints, de-escalating situations, and providing solutions with problem-solving and communication abilities. Additional experience includes 8 months of volunteer service at Kaiser Permanente, helping patients with directions and transport.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Kaiser Volunteer
Kaiser Permanente
03.2025 - Current
- Volunteer for over 100 hours.
- Look up patient appointments and give directions.
- Handle being a front desk receptionist.
- Assist with discharges and transporting patients from labor and delivery as well as gastroenterology.
- Shadow nurses in patient relations, conducting surveys on patients experience at the hospital.
- Make sure that the patient gets the help that they need or direct them to someone that can help with their problem.
Shift Leader Manager
Baskin Robins
06.2021 - Current
- Supervise daily operations, ensuring the team is on task and efficient.
- Train new staff on product knowledge and customer service best practices.
- Manage inventory levels, order inventory when needed.
- Resolve customer complaints efficiently, enhancing overall satisfaction scores.
- Schedule shifts and delegate tasks to maintain operational efficiency.
- Oversee cash handling procedures at the end of the night.
- Establishe communication with my team, promoting collaboration and problem solving.
- Kept employees productive and working on task to meet business and customer needs.
Education
Associates of Art Math And Science -
Los Medanos College
Pittsburg, California, CA12-2025
No Degree -
Sonoma State University
Rohnert Park, CAHigh School Diploma -
De La Salle High School
Concord, CASkills
- Positive Attitude
- Teamwork and Collaboration
- Organized and Efficient
- Problem-Solving
- Leadership Qualities
- Attention to Detail
- Community Service
- Customer Service
- Public Speaking
Certification
- Stop The Bleed Certified- issued in October 2025
Timeline
Kaiser Volunteer
Kaiser Permanente
03.2025 - Current
Shift Leader Manager
Baskin Robins
06.2021 - Current
Associates of Art Math And Science -
Los Medanos College
No Degree -
Sonoma State University
High School Diploma -
De La Salle High School