Christian Rodriguez
Los Angeles,CA
Summary
Senior Business Analyst with experience leading collaboration, enterprise application, and digital workplace initiatives in complex corporate environments. Known for translating ambiguous business needs into clear requirements, governed workstreams, rollout plans, and support-ready solutions. Strong background partnering with business stakeholders, engineering, operations, security, privacy, and support teams across North America while collaborating closely with regional partners in APAC, EMEA, and Latin America to align on roadmap visibility, regional constraints, and delivery readiness. Played a central role in Microsoft 365 tenant migration and post-migration stabilization efforts at Sony Pictures Entertainment, helping drive planning, communications, exception handling, cross-functional coordination, and hypercare support during high-impact business periods. Brings a blend of business analysis, project coordination, governance discipline, Agile delivery support, and prior people leadership experience, with hands-on exposure to Scrum, Kanban, intake management, UAT, change communications, and enterprise platform operations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Associate Business Analyst
Sony Pictures Entertainment
Culver City, CA, USA
07.2021 - Current
- Serve as a business analyst supporting collaboration services and enterprise applications, partnering with business leaders, engineers, operations teams, InfoSec, Privacy, and support partners to translate needs into requirements, decision points, and governed delivery paths.
- Played a key role in Sony Pictures Entertainment’s Microsoft 365 tenant migration from the legacy environment to the new tenant, helping coordinate stakeholder readiness, requirement clarification, dependency tracking, issue triage, end-user communications, and post-cutover hypercare support.
- Helped drive migration-related exception handling and business continuity planning by identifying impacts to collaboration workflows, clarifying constraints, documenting next steps, and coordinating cross-functional follow-through during critical business and year-end periods.
- Supported global collaboration efforts by working with business analysts and partner teams across APAC, EMEA, Latin America, and North America to share roadmap visibility, align rollout considerations, surface regional concerns, and help ensure North America initiatives could conform to global requirements where needed.
- Shaped intake and work governance by helping route requests into the appropriate channels, including demand, backlog, incident, change, or operational support paths, improving clarity of ownership and reducing ad hoc execution.
- Worked in Agile and Kanban-based environments, supporting backlog refinement, work visibility, prioritization discussions, UAT coordination, and process discipline; also helped reinforce Kanban practices and structure across teams to improve workflow management.
- Led business-facing outreach for SharePoint access reviews and remediation efforts, partnering with site owners and security stakeholders to validate permissions, reduce exposure risk, and preserve appropriate access for business users.
Regional Manager of Operations
Skyline Security
08.2020 - 07.2021
- Managed technical and field operations across the western United States, overseeing staffing, budgeting, service delivery, inventory, and performance against business objectives.
- Developed technicians into market-level leaders through coaching, structured goal setting, operational accountability, and hands-on support.
- Forecasted production needs and aligned regional resources to maintain service continuity, improve responsiveness, and support pilot and process improvement efforts.
Smart Home Technician / Regional Lead
Brink’s Home Security / Skyline Security Management
06.2015 - 08.2020
- Installed, maintained, and troubleshot residential security and smart home systems while delivering high-quality customer service and issue resolution.
- Trained technicians on system functionality, troubleshooting practices, workflow expectations, and customer communication standards.
- Coordinated technician schedules and delegated work to support efficient service coverage and consistent execution.
Education
Bachelor of Science - Computer Information Systems
California State University
Los Angeles05-2020
Skills
- Business Analysis & Delivery: requirements gathering, process analysis, stakeholder management, backlog and intake shaping, UAT support, testing coordination, communications, roadmap support
- Project & Work Management: Agile, Scrum support, Kanban practices, work intake governance, prioritization, issue tracking, cross-functional coordination, rollout readiness
- Enterprise Platforms: Microsoft 365, Teams, SharePoint Online, OneDrive, Power Platform, ServiceNow, enterprise app onboarding, access and permissions governance
- Operations & Governance: change enablement, support model design, post-migration stabilization, risk awareness, policy alignment, escalation management, support documentation
- Leadership & Collaboration: global stakeholder coordination, workshop facilitation, executive-ready communication, training support, process improvement, informal team leadership
Certification
Microsoft 365 Certified- MS900 Fundamentals
ADDITIONAL INFORMATION
Bilingual: English and Spanish
Timeline
Associate Business Analyst
Sony Pictures Entertainment
07.2021 - Current
Regional Manager of Operations
Skyline Security
08.2020 - 07.2021
Smart Home Technician / Regional Lead
Brink’s Home Security / Skyline Security Management
06.2015 - 08.2020
Bachelor of Science - Computer Information Systems
California State University
ADDITIONAL INFORMATION
- Methods & Delivery Exposure: Agile, Scrum, Kanban, pilot programs, process documentation, testing support, change communications
- Target Roles: Senior Business Analyst, Business Systems Analyst, Enterprise Applications Analyst, Collaboration / Digital Workplace Analyst