Javier O. Gracia Cruz
Bajadero,Puerto Rico
Summary
Dynamic professional with extensive experience at CLARO, excelling in operations management and team leadership. Proven track record in enhancing customer satisfaction and driving sales through strategic problem-solving and effective coaching. Skilled in inventory management and regulatory compliance, consistently achieving quality goals while fostering strong client relationships.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Assistant Manager
CLARO
Vega Baja, Puerto Rico
01.2022 - Current
- Oversee daily operations, ensuring efficient store management, and exceptional customer service in a high-tech telecommunications environment.
- Diagnose, troubleshoot, and resolve technical issues related to smartphones, computers, tablets, and network connectivity.
- Supervise and train a team of employees, ensuring compliance with company policies and performance standards.
- Manage inventory, ensuring accurate tracking, and timely replenishment of stock.
Business Sales Associate
CLARO
Arecibo, Puerto Rico
01.2010 - 01.2021
- Delivered expert customer service, assisting clients with communication devices, and resolving technical issues.
- Diagnosed and resolved network and system problems, ensuring optimal performance.
- Built strong client relationships, identifying needs to drive sales, and achieve quality goals.
Business Sales Representative
Sam’s Club
Athens, USA
01.2007 - 01.2008
- Identified customer needs and built lasting business relationships.
- Maintained activity logs, and consistently met sales and quality goals.
Transactions Supervisor
TJ Maxx
Athens, USA
01.2007 - 01.2008
- Supervised 12 cashiers, ensuring quality customer service and operational efficiency.
- Managed schedules, daily reports, and cashier performance.
Education
Bachelor of Business Administration (BBA) In Process - Computer Science
Interamerican University of Puerto Rico
Arecibo, PR01.2010
High School Diploma -
Laico San Pablo College
Hatillo, PR05-1999
Skills
- Operations management
- Team Leadership
- Inventory Management
- Sales Floor Operations Oversight
- SAP modules, ERP systems
- Service Now
- Technical Problem Solving
- Policy enforcement
- Disaster Recovery Planning (Basic Knowledge)
- Regulatory Compliance
- Crisis Management
- Budgeting and finance
Certification
- Certified Trainer of Trainers
- Quality Control & Safety Hazard Certification
Accomplishments
- Promoted from Business Sales Associate to Assistant Manager for outstanding performance, leadership, and technical expertise.
Affiliations
- Workshop Trainer for SIF Platform: Conducted training sessions for 350 employees on marketing and selling strategies using Microsoft Teams, enhancing team performance and sales effectiveness.
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Assistant Manager
CLARO
01.2022 - Current
Business Sales Associate
CLARO
01.2010 - 01.2021
Business Sales Representative
Sam’s Club
01.2007 - 01.2008
Transactions Supervisor
TJ Maxx
01.2007 - 01.2008
Bachelor of Business Administration (BBA) In Process - Computer Science
Interamerican University of Puerto Rico
High School Diploma -
Laico San Pablo College
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