Summary
Overview
Work History
Education
Skills
Phone
Timeline
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Christian Rogers

Colorado Springs,CO

Summary

Administrative and operations support professional with over 10 years of experience across telecom, retail, military, and transportation environments. Demonstrates commitment to procedural accuracy, document management, and improving organizational workflow. Builds strong rapport across functions and supports executive and compliance teams through organized, accountable practices.

Overview

29
29
years of professional experience

Work History

Rep 3, Credit & Collections Support (RAPID)

Comcast
11.2019 - Current
  • Responsible for escalated billing investigations and report generation for finance/legal teams.
  • Developed Excel templates and letter formats to streamline processes.
  • Partner with internal departments to enhance financial system reliability and customer data integrity.
  • Escalate issues related to financial control risks and implement process improvements that ensure audit readiness.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.

Driver

Uber & Lyft
01.2017 - Current
  • Managed logistics, client safety, and time-critical decision making independently.
  • Navigated difficult driving conditions safely, prioritizing passenger well-being at all times.
  • Maintained a clean, comfortable vehicle to enhance the overall passenger experience.

Interim Analyst, Payment Services Support

Comcast
10.2018 - 02.2019
  • Managed support queue tracking and payment error reconciliation.
  • Contributed to documentation of internal controls and supported audit activities.
  • Supported data collection initiatives and financial transaction accuracy for internal review.
  • Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.

Store Manager

Toys R Us Express
07.2010 - 01.2011
  • Supervised 11–12 team members, managed scheduling, and led merchandising efforts.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.

District Manager

Blockbuster
04.2002 - 09.2004
  • Supervised various locations, enforcing high-quality standards of operation.
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Monitored store sales and set performance goals.
  • Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
  • Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
  • Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.

Store Manager

Blockbuster
03.2000 - 03.2002
  • Assisted with hiring, training and mentoring new staff members.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

Security Forces

U.S. Air Force
04.1996 - 04.1999
  • Provided law enforcement and aircraft base security.

Education

High School Diploma -

Lucerne Valley High School
Lucerne Valley, CA

Skills

  • Data entry proficiency
  • Workflow & Document Control
  • Report Building (Excel)
  • Timekeeping & Confidential Record Management
  • Written & Oral Communication
  • MS Office
  • SharePoint
  • Outlook
  • Verbal & Written Communication
  • Staff training
  • CRM/ATS Systems
  • Recruitment and hiring

Phone

home, (719) 428-8982

Timeline

Rep 3, Credit & Collections Support (RAPID)

Comcast
11.2019 - Current

Interim Analyst, Payment Services Support

Comcast
10.2018 - 02.2019

Driver

Uber & Lyft
01.2017 - Current

Store Manager

Toys R Us Express
07.2010 - 01.2011

District Manager

Blockbuster
04.2002 - 09.2004

Store Manager

Blockbuster
03.2000 - 03.2002

Security Forces

U.S. Air Force
04.1996 - 04.1999

High School Diploma -

Lucerne Valley High School

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