Christian Romero Gomez
Houston,TX
Summary
Accomplished Call Center Sales Supervisor at Asurion, adept in coaching and mentoring with a knack for innovation and creativity. Spearheaded staffing strategies reducing wait times, and enhanced client relationships, driving loyalty. Excelled in analyzing data to boost efficiency, achieving significant process improvements. Skilled in effective selling techniques, consistently enhancing team performance and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Call Center Sales Supervisor
Asurion
11.2023 - Current
- Reduced call wait times by implementing effective staffing strategies and optimizing work schedules.
- Developed strong relationships with clients, leading to increased loyalty and repeat business.
- Maintained high-quality customer service standards by regularly reviewing agent performance metrics.
- Enhanced team productivity by setting clear expectations and providing consistent performance evaluations.
- Identified opportunities for process improvement, driving efficiency gains across the department.
Coach Apprentice
Asurion
03.2022 - 11.2023
- Boosted expert confidence through personalized training sessions and continuous feedback.
- Enhanced team performance by developing and implementing effective coaching strategies.
- Developed experts' skills in various calls, enhancing team performance and individual competence.
Peer Advisor
Asurion
02.2021 - 03.2022
- Encouraged responsible decision-making among peers by sharing insights on time management strategies, study tips, and stress management techniques.
- Organized workshops for skill development, increasing student involvement and enhancing overall learning outcomes.
- Enhanced peer support by developing and implementing effective advising strategies.
- Assisted in the development and execution of new training classes, ensuring a smooth transition to the production floor.
Office of CEO (Escalations)
Asurion
05.2019 - 02.2022
- Resolved customer complaints by effectively managing escalations and addressing concerns in a timely manner.
- Coordinated with other departments to gather necessary information and resources for the successful resolution of escalated cases.
- Developed customized action plans for each escalated case, ensuring tailored solutions that addressed clients'' unique needs.
- Fostered strong relationships with clients by consistently demonstrating empathy, understanding, and dedication to resolving their concerns satisfactorily.
Tech Support and Sales Agent
Asurion
03.2019 - 05.2019
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of HTP products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
Education
High School Diploma -
Dominguez High School
Compton, CA05.2001
Skills
Coaching and Mentoring
Innovation and Creativity
Call Monitoring
Effective selling techniques
Goals and performance
Analyzing data
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Call Center Sales Supervisor
Asurion
11.2023 - Current
Coach Apprentice
Asurion
03.2022 - 11.2023
Peer Advisor
Asurion
02.2021 - 03.2022
Office of CEO (Escalations)
Asurion
05.2019 - 02.2022
Tech Support and Sales Agent
Asurion
03.2019 - 05.2019
High School Diploma -
Dominguez High School
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