Christian Ruiz
Orlando,FL
Summary
I am a gifted service associate worker known for having great organizational skills. Working with all different people around the world and I am looking for a new role where hard work and dedication will highly be valued. Strong in all aspects of the field such as working effectively, communication , problem solver and productively dominating all aspects in the field. Taking on a suitable position with an exciting company that will allow myself to grow and obtain incredible knowledge to fulfill in the field I pursue.
FOR RECENTS : Customer service professional with experience in providing reliable parking assistance. Proven skill in handling different situations with poise and professionalism. Quickly handles customer service issues, expertly parks cars and maintains safe and secure parking experience for guests. Service-focused Valet with record of success in coordinating smooth placement and retrieval of customer vehicles. Dedicated to preventing damages and maximizing customer satisfaction by professionally operating cars, trucks and SUVs. Safe and attentive driver with clean history. Seasoned supervisor with extensive worker scheduling and task management expertise. Strong history of developing and executing resource planning, coordination and utilization strategies to meet performance goals.
Overview
14
14
years of professional experience
Work History
Valet Supervisor
Executive Parking Services
02.2016 - Current
- Trained junior staff in customer care, driving and parking operations to uphold standards.
- Answered guest's questions about property amenities and services.
- Entered guest vehicle information and location in computerized valet parking system.
- Located and retrieved vehicles quickly to minimize customer wait times.
- Maneuvered vehicles into designated areas to maximize parking capacity.
- Built positive customer rapport for courteous, friendly and professional service.
- Provided punctual, polite valet services to uphold professional standards.
- Issued and collected claim tickets and processed valet parking fees.
- Inspected vehicles to verify condition ahead of customer returns.
- Prioritized safe, secure environments for guests and vehicles through vigilant patrols.
- Resolved customer complaints through calm, constructive communication.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Logged and documented parked vehicle details for accurate records.
- Drove varied vehicles, including luxury and sports models, safely and legally.
- Monitored and documented guest traffic flow in valet lot.
- Arranged special transportation for guests and booked taxis and business-class vehicles.
- Helped guests unload and load luggage.
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Worked closely with personnel, customers, and contractors to resolve problems.
- Recommended measures to improve production methods, equipment performance and team operation and productivity.
- Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
- Coordinated responses to emergencies by dispatching vehicles and bringing in additional personnel.
- Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
- Oversaw preventive maintenance and scheduled repairs to maximize vehicle and equipment performance.
- Motivated workers to exceptional performance through implementation of new strategies.
- Managed labor assignments and equipment allocations and met transportation, operations and production goals.
- Reviewed orders, production schedules, blueprints and shipping or receiving notices and assigned work sequences and material shipping dates and destinations.
- Mastered enterprise resource planning and logistics and supply chain software and maximized material movement rate.
Transportation Technician
BeSafe Transportation
02.2013 - 03.2015
- Used wheelchairs, stretchers and movable beds to move patients between hospital locations.
- Helped other staff with patient transfers by moving patients between departments.
- Collaborated with other medical staff to achieve high level of patient safety and care.
- Warmly greeted patients and visitors and made each feel welcome.
- Lifted or assisted others to lift patients to move them on or off beds, surgical tables or stretchers.
- Cleaned, sanitized and moved hospital equipment.
- Responded to emergency situations to help with lifting and transporting patients.
- Provided physical support to patients through diverse types of mobility assistance.
- Kept patient information and records secure by using private hospital databases and withholding information from outside sources.
- Followed sanitary and safety regulations to properly collect and dispose of medical waste.
- Collected laboratory specimens, dropped off at laboratories and picked up test results.
- Supported medical staff during patient examinations in accordance with company policy.
- Helped patients complete activities of daily living.
- Performed daily bedside rounds to check on patient status, well-being, and pain levels.
- Supported patients in bathing, dressing and grooming for promotion of health and cleanliness.
- Checked patient rooms for adequate linens and supplies and restocked as necessary.
- Delivered meals and snacks to patients in accordance with dietary requirements.
- Checked patient vital signs, weight and pain levels for documentation purposes.
- Aided patients with wound and pressure sore care, alleviating pain and stress.
- Assisted doctors with preparation of medical equipment for smooth and efficient surgeries.
Line Cook
Olive Garden Restaurant
05.2011 - 01.2013
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Plated and presented all dishes to match established restaurant standards.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Checked food temperature regularly to verify proper cooking and safety.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Grilled meats and seafood to customer specifications.
- Produced adequate amounts of mise en place to make meal preparation easier.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Followed health, safety and sanitation guidelines while preparing and serving food.
- Prepared and cooked meals according to recipes and customer specifications.
- Prepared food items in compliance with recipes and portioning control guidelines.
Customer Service Representative
Advanced Enterprise Incorporation
09.2009 - 10.2011
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
Education
High School Diploma -
University High School
Orlando, FL05.2008
Skills
- Product Availability
- Valid Driver's License
- Valet Services
- Work Assignments
- Dynamic Communication Skills
- Document Incidents
- Operational Reports
- Team-Building Exercises
- Staff Support
- Client Support
- Loading and Unloading
- Stock Organization
- Brand Loyalty
- Cost Control
- Traffic Laws
- Customer Accounts Management
- Issue Tickets
- Guest Education
- Food Preparation
- Car Parking
- Providing Feedback
- Communications Strategies
- Hotel Signage
- Employee Observations
- Efficient Service
- Safety Compliance
- Customer Communication
- Verbal and Written Communication
- Corrective Actions
- Social Perceptiveness
- Compliance Understanding
- Safety Awareness
- Patrol Lots
- Hospitality Management
- Arts and Culture
- Team Meetings
- Team Support
Timeline
Valet Supervisor
Executive Parking Services
02.2016 - Current
Transportation Technician
BeSafe Transportation
02.2013 - 03.2015
Line Cook
Olive Garden Restaurant
05.2011 - 01.2013
Customer Service Representative
Advanced Enterprise Incorporation
09.2009 - 10.2011
High School Diploma -
University High School
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