Skilled Assistant General Manager talented at maximizing business success. Contributes to culture of streamlining operations and increasing team productivity to bolster sales performance. Honed focus on customer satisfaction to improve organizational outlook.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Bombshells Restaurant And Bar
North Houston, TX
10.2021 - 06.2024
Ensured that customer service standards were met or exceeded at all times.
Developed the ability to break down a P & L report to find discrepancies and ensure that the business is operating at the highest efficiency.
Negotiated contracts with vendors to secure favorable terms and pricing.
Provided training, guidance, and support to staff members on proper procedures and policies.
Maintained accurate records of employee attendance, payroll information, sales figures.
Created promotional campaigns to increase store traffic and generate revenue.
Monitored inventory levels and placed orders for new stock as needed.
Bar and Restaurant Manager
Bombshells Restaurant And Bar
South Houston, TX
01.2020 - 10.2021
Developed and implemented service standards, policies and procedures to ensure customer satisfaction.
Implemented cost-saving initiatives that resulted in improved operational efficiency.
Ensured compliance with all health department regulations.
Maintained accurate records of financial transactions such as cash receipts, credit card payments and deposits.
Managed the bar area including ordering supplies, mixing drinks and ensuring quality control measures were followed.
Resolved customer complaints in a professional manner.
Scheduled shifts for bar staff and monitored employee performance.
Recruited, hired, trained and supervised staff of 30+ employees.
Hostess Manager
Bombshells Restaurant And Bar
Pearland, TX
02.2019 - 01.2020
Conducted regular performance evaluations of each hostess on a quarterly basis.
Assisted with hiring decisions by interviewing prospective candidates and making recommendations based on their qualifications.
Created daily schedules for the hostess staff to ensure appropriate staffing levels during peak times.
Trained new hostesses in customer service and job duties.
Provided support to other departments as needed such as bussers, servers or bartenders when necessary.
Ensured that all guests received prompt, courteous attention from the hostesses.
Restaurant Manager
Chili's Bar and Grill
Sugar Land, TX
02.2018 - 02.2019
Adhered to all health department regulations regarding food storage and preparation.
Inspected dining room area regularly for cleanliness and adherence to safety standards.
Assisted with kitchen preparation during peak times as needed.
Provided exceptional customer service by anticipating guest needs before they arise.
Education
High School Diploma -
Alvin High School
Alvin, TX
06-2008
Skills
Team leadership strength
Business operations background
Business Development
Training and development skill
Workflow Coordination
Employee Scheduling
Financial Reporting
Hotschedules fluent
The ability to accommodate and move schedules around if need be for staff and am able to make it work with special events such as sporting events or combat fighting.
Can forecast for prior week sales and can trend variances by the hour
Certification
Manager Level Foodhandlers Certification
TABC Certified
Aloha OS friendly
Can run labor and overtime reports to keep labor low and overtime minimal to non-existent.
Capable in pulling up and breaking down reports for product loss or gain.