Christian Salgado
Bolingbrook,IL
Summary
Dynamic employee with a proven track record at Perma Seal Basement Systems, excelling in defect identification and equipment troubleshooting. Achieved top sales performance while enhancing service quality through effective training and strategic maintenance scheduling. Strong communicator dedicated to fostering team collaboration and improving operational efficiency. A strong history of training and mastering Perma Seal products and procedures.
Overview
10
10
years of professional experience
Work History
Preventive Maintenance Technician
Perma Seal Basement Systems
10.2023 - Current
- Conducted regular inspections of basement systems to identify maintenance needs and prevent issues.
- Performed routine preventive maintenance on sump pumps, drainage systems, and dehumidifiers to ensure optimal performance.
- Developed and implemented maintenance schedules, improving equipment reliability and reducing downtime.
- Trained junior technicians on safety protocols and best practices in preventive maintenance procedures.
- Evaluated new tools and technologies to improve maintenance efficiency and service quality across operations.
- Enhanced equipment efficiency by conducting thorough preventive maintenance inspections and repairs.
- Developed customized checklists for each piece of machinery, streamlining the inspection process and ensuring no essential tasks were overlooked.
- Top 3 in overall sales for the service department in 2024
- Provide feedback to management to improve efficiency in administrative needs
Sales Administrator
Perma Seal Basement Systems
11.2022 - 10.2023
- Managed sales order processing to ensure timely and accurate fulfillment.
- Coordinated communication between sales team and customers to resolve inquiries effectively.
- Maintained customer databases using CRM software for improved data accuracy.
- Assisted in preparing reports on sales metrics to support strategic planning.
- Developed training materials for new staff, enhancing onboarding efficiency.
- Led cross-functional meetings to align sales strategies with operational goals.
- Mentored junior staff on best practices for order management and customer service excellence.
- Streamlined administrative processes for increased efficiency, implementing an organized filing system for easy access to documents.
- Developed a sales training slideshow for new hires
- Frequented daily health check meetings to go over common issues and re-direct to a favorable solution to the company
Inside Sales Representative
Perma Seal Basement Systems
03.2021 - 11.2022
- Developed strong client relationships through effective communication and personalized follow-ups.
- Utilized CRM software to manage sales pipeline and track customer interactions efficiently.
- Achieved consistent sales targets by implementing strategic upselling techniques during client interactions.
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
Insurance Broker
RELI Exchange
03.2018 - 12.2020
- Developed and implemented tailored insurance solutions for diverse client needs.
- Conducted comprehensive market research to identify competitive insurance products.
- Ensured compliance with industry regulations and company policies throughout transactions.
- Built and maintained strong relationships with clients to foster retention and satisfaction.
- Collaborated with underwriters to evaluate policy applications and determine eligibility.
- Delivered presentations on policy features, benefits, and claims processes to clients.
- Assessed client needs to recommend appropriate insurance products and coverage options.
- Facilitated policy renewals and modifications, ensuring compliance with regulatory standards.
Assistant Manager
Jimmy Johns Gourmet Subs
02.2016 - 03.2018
- Supervised daily operations to ensure compliance with food safety and quality standards.
- Trained and mentored new team members on operational procedures and customer service excellence.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Developed staff scheduling strategies to enhance service efficiency during peak hours.
- Analyzed customer feedback to identify areas for improvement in service delivery and product offerings.
- Collaborated with management to refine processes, enhancing overall operational effectiveness.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Education
Clinical Psychology
College of DuPage
Glen Ellyn, ILHigh School Diploma -
Downers Grove South
Downers Grove, IL01-2015
Skills
- Defect identification
- Equipment troubleshooting
- Service component installation
- Estimate creation
- Inspection conduction
- Sales support
- Report generation
- Sales training
- Cross-selling strategies
- Sales presentations
Timeline
Preventive Maintenance Technician
Perma Seal Basement Systems
10.2023 - Current
Sales Administrator
Perma Seal Basement Systems
11.2022 - 10.2023
Inside Sales Representative
Perma Seal Basement Systems
03.2021 - 11.2022
Insurance Broker
RELI Exchange
03.2018 - 12.2020
Assistant Manager
Jimmy Johns Gourmet Subs
02.2016 - 03.2018
Clinical Psychology
College of DuPage
High School Diploma -
Downers Grove South