Christian Sanchez
San Antonio,US
Summary
With a proven track record at Raising Cane's Chicken Fingers, I excel in conflict resolution and performance improvement, enhancing team productivity by over 30%. Skilled in coaching and mentoring, I leverage diversity and inclusion to drive quality outcomes, demonstrating exceptional client communication and leadership. People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Team Lead
Raising Cane's Chicken Fingers
San Antonio, US
12.2019 - Current
- Managed conflict resolution within the team to maintain a positive work environment.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Trained new staff in relevant processes and procedures.
- Provided support to junior staff during peak periods of workloads.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Implemented strategic plans to enhance team performance and productivity.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Ensured compliance with company policies and procedures throughout the team.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Motivated team members through recognition programs and performance-based incentives.
- Identified opportunities for process improvements, implementing changes when required.
Crew Member
Pterrys
San Antonio, TX
06.2023 - 08.2024
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Resolved customer complaints in a professional manner.
- Maintained an organized work area to ensure efficient operations.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Educated customers on menu items, product ingredients and nutritional values.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
Server Assistant
La Fogata Comida
San Antonio, US
07.2020 - 11.2020
- Recorded accurate inventory counts of beverages, condiments and other supplies.
- Stocked service stations with ice, napkins and straws.
- Demonstrated ability to multi-task by performing additional duties as assigned.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Assisted in training new server assistants on job responsibilities and procedures.
- Greeted guests and answered any questions they had about the menu.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Greeted guests with friendliness and professionalism.
- Provided exceptional service to high volume of daily customers.
- Ensured that all utensils were sanitized properly before use.
- Provided excellent customer service to ensure a pleasant dining experience for all patrons.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Server Assistant
SILO Alamo Heights
San Antonio, US
05.2019 - 05.2020
- Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
- Resolved guest complaints to maintain complete customer satisfaction.
- Greeted frequent visitors by name and explained new promotions.
- Supported serving staff in delivering accurate and well-presented food orders.
- Communicated effectively with other personnel to coordinate tasks efficiently.
- Maintained up-to-date menu knowledge to accurately answer guest questions.
- Performed opening and closing duties such as restocking supplies, setting up workstations, cleaning counters.
- Restocked bar items such as napkins, straws, cups and glassware as necessary.
- Responded promptly to requests from servers or other staff members.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Resolved customer complaints swiftly and professionally when needed.
- Carried food orders to specific restaurant tables and served guests.
- Asked customers about meals to assess satisfaction and collect vital feedback.
Head Expo
Maria Mia Mexican Bistro
San Antonio, US
01.2018 - 04.2019
- Monitored food products, driving quality, freshness and integrity.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Monitored inventory levels to ensure adequate supplies on hand.
- Helped staff adhere to tough restaurant requirements through practical discipline and motivation.
- Resolved customer complaints regarding food quality or service promptly and professionally.
- Collaborated with Executive Chef to create innovative dishes for special events.
- Supervised cooks and other kitchen personnel during meal services.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
Education
San Antonio College - History
San Antonio College
San Antonio, TX08-2025
High School -
Thomas Edison High School
01.2020
Skills
- Work assignment delegation
- Performance monitoring
- Complaint resolution
- Client communication
- Performance improvement
- Diversity and inclusion
- Influencing skills
- Key performance indicators
- Quality control
- Employee training
- Customer focus
- Conflict resolution
- Production monitoring
- Employee evaluation
- Workflow management
- Deadline management
- Workplace safety
- Coaching and mentoring
Preferredname
Auriel Sanchez
Certification
- TABC
- Food Handlers
Timeline
Crew Member
Pterrys
06.2023 - 08.2024
Server Assistant
La Fogata Comida
07.2020 - 11.2020
Team Lead
Raising Cane's Chicken Fingers
12.2019 - Current
Server Assistant
SILO Alamo Heights
05.2019 - 05.2020
Head Expo
Maria Mia Mexican Bistro
01.2018 - 04.2019
San Antonio College - History
San Antonio College
High School -
Thomas Edison High School
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