Christian Santiago-Rivera
Carolina,FL
Summary
A highly motivated and capable professional graduated chef with real passion for preparing popular, fusion, international food meals and banquets. Having a "hands on" approach to all area of the kitchen as well as possessing excellent organizational and administrative skills
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager
Gaylord Palms Resort & Convention Center
01.2024 - Current
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Conducted performance evaluations and provided constructive feedback to employees.
- Defined clear targets and objectives and communicated to other team members.
- Established team priorities, maintained schedules and monitored performance.
ASSISTANT RESTAURANT MANAGER
Marriott
05.2022 - 09.2023
- Supervised activities of dining room staff to maintain service levels and support guest needs
- Promoted safe working conditions by monitoring safety procedures and equipment
- Delegated work to staff, setting priorities and goals
- Assisted staff by serving food and beverages or bussing tables
- Coached staff on strategies to enhance performance and improve customer relations
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality
- Interviewed and hired new workers offering great personalities, fantastic restaurant experience and desire to work hard
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages
- Assisted in recruiting, training, and scheduling staff members
- Provided leadership and direction to restaurant employees
- Monitored customer service standards and took corrective action when needed.
COOK I/EXPO
Four Seasons Hotel
10.2021 - 05.2022
- Setting up and stocking different stations with necessary supplies for the service
- Develop purchase orders, and review quality standards, menu, and recipe development
- Responsible for checking the freshness of products and taking care of the cleanliness of all kitchen equipment
- Checked and maintained proper cooking temperatures throughout the preparations of all the dishes (HACCP) and the allergy and diet of the customer.
COOK 1 EXPO
Walt Disney World, F&B Magic Kingdom
08.2019 - 12.2021
- Utilized excellent knife and cooking skills in preparing high-volume food for different kinds of menu styles
- The monitored freshness of food products, portioned, prepared, and plated different dishes for serving to customers, and expo the plate to the dining room
- Checked and maintained proper cooking temperatures throughout the preparations of all the dishes (HACCP) and the allergy and diet of the customer.
COOK 2/EXPO
Four Seasons Hotel
11.2018 - 07.2019
- Setting up and stocking different stations with necessary supplies for the service
- Develop purchase orders, review quality standards, menu, and recipe development
- Management of cost control in F&B, mentoring new interns and creating requisitions
- Develop administrative duties like filling out requisitions, controlling costs, checking invoices properly
- Responsible for checking the freshness of products and taking care of the cleanliness of all kitchen equipment.
FOOD AND BEVERAGE TEAM LEADER
Cafe 4, Universal Studios
12.2017 - 12.2018
- Responsibilities may include taking orders, operating a point-of-sale system (POS register), ash handling, fulfilling orders, food preparation, bussing, general cleaning, stocking items, and keeping inventory
- Manager of food for Marvel Character Dinner (MCD)
- Line Cook, Sauté, and in charge of the Pre-meal for the MCD
- Checked and maintained proper cooking temperatures throughout the preparations of all the dishes (HACCP) and the allergy and diet of the customer.
FINANCIAL ANALYST
Santiago & Santiago Financial Advisor, Inc
12.2015 - 12.2017
- Assisted to develop new businesses and adequate financial structures for small businesses
- Developed commercial loan proposals for institutional clients with an aggregate value of $50 million
- Provided support in an acquisition transaction with a value of $25 million during the due diligence process.
Education
Culinary Arts - Culinary Arts
The Culinary Institute Of America
Hyde Park, NY04.2021
Bachelor of Education - Physical Education, administration
University Of Puerto Rico
San Juan, PR05.2010
Skills
- Interpersonal and Written Communication
- Budget Administration
- Inventory Control
- Customer Assistance
- Opening and Closing Procedures
- Schedule Coordination
- Training and Mentoring
- Staff Assessment
- Shift Management
Certification
- ServSafe Certified Oct 2024
- Tips Certified Aug 2024
- ServSafe Allergens Certified April 2024
Timeline
Assistant Manager
Gaylord Palms Resort & Convention Center
01.2024 - Current
ASSISTANT RESTAURANT MANAGER
Marriott
05.2022 - 09.2023
COOK I/EXPO
Four Seasons Hotel
10.2021 - 05.2022
COOK 1 EXPO
Walt Disney World, F&B Magic Kingdom
08.2019 - 12.2021
COOK 2/EXPO
Four Seasons Hotel
11.2018 - 07.2019
FOOD AND BEVERAGE TEAM LEADER
Cafe 4, Universal Studios
12.2017 - 12.2018
FINANCIAL ANALYST
Santiago & Santiago Financial Advisor, Inc
12.2015 - 12.2017
Culinary Arts - Culinary Arts
The Culinary Institute Of America
Bachelor of Education - Physical Education, administration
University Of Puerto Rico
- ServSafe Certified Oct 2024
- Tips Certified Aug 2024
- ServSafe Allergens Certified April 2024
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