Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Christian Sarao

Lodi,NJ

Summary

9 Years of customer service experience from sales to public safety. I have been employed with the Paramus Park Mall Public Safety Department since 2018 as a Full Time Security Officer, fully trained in self defense, CPR, First Aid, AED, use of force, handcuffing and OC. I also worked with the Nielsen Automotive Group as a Automotive Sales Consultant, from July 2022 to December 2022, And also a Shift Supervisor with AutoZone. I have had experience in a variety of situations related to the public safety field and customer service industry, and I am a responsible, dependable employee for the task at hand, as well as the ability to follow directives, policies, procedures, and directives effectively and accurately.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Security Officer

Paramus Park Mall
12.2018 - Current
  • Inspect suspicious activities and monitored premises
  • Report criminal acts and rule infractions thru the chain of command
  • Conduct comprehensive patrols via foot, vehicle, and CCTV of key areas to spot and control security concerns and potential safety hazards
  • Report suspicious activities and persons to law enforcement, Security Supervisor, and or Director of
  • Security
  • Greet guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
  • Review both security camera footage and live feeds of unauthorized activities, entry, and prohibited areas
  • Patrol and monitor premises in company vehicle, on bicycle and by foot in all types of weather conditions and time of day
  • Draft reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities
  • Respond to calls for service, such as medical calls, sick persons, injured persons, safety hazards, equipment malfunctions, fires, floods, fights, disputes, customer service, customer complaints, contractor access points, building access to contractors/employees/tenants
  • Communicate via radio communications with dispatch and all security personnel
  • Man dispatch as posted, logging in all calls for service, incidents, and actions into Incident Management database and draft daily activity reports nightly.

Shift Supervisor

AutoZone
12.2022 - 06.2023
  • Overseer of shift, manage team member tasks, oversee/approve returns, resolve customer issues/ concerns, oversee cash operations, handling, assist in sales for front of house, and commercial operations as needed, drive company vehicle as required to visit commercial customers for customer satisfaction.

Automotive Sales Consultant

NIELSEN DODGE CHRYSLER JEEP RAM
07.2022 - 12.2022
  • Meet and greet prospects, build repour and qualify the customer, articulate customer wants/needs and choose or offer a vehicle that suits those wants/needs, meet and greet customers, enter personal information into computer system, make internet lead phone calls and follow up's, create appointments, deliver and explain vehicle features to customer, expand and continue education thru regular training modules.

Parts Sales Specialist

AutoZone
11.2014 - 12.2018
  • Stock and managed stock of parts, verifying all properly and ready for purchase
  • Reached out to vendors outside usual network to find parts not available from traditional sources
  • Fulfilled all cashier duties, including cash handling, credit card transactions and register closeout at end of business day
  • Adhered to company guidelines for performance and compliance
  • Completed all sales and service documentation for customer and business records and provided receipts of purchase
  • Organized parts storage and stocked inventory according to established guidelines
  • Maintained clean and neat parts counter and sales floor
  • Delivered merchandise to business locations for use in mechanic shop repairs and direct sales
  • Trained and mentored junior employees on regulations, best practices and performance strategies
  • Greet customers via telephone and in person to answer questions, resolve concerns and complete sales
  • Research vehicles and parts via physical catalogs and electronic means
  • Specialized in dealing with commercial customer accounts, direct sales, sourcing parts, and negotiations on providing the business's needs for products and services at competitive pricing thru third party services and sourcing
  • Certified automotive parts expert
  • Excellence
  • Meet or exceed daily sales expectations
  • Call current and potential commercial shops/business's for potential buyers of product and services, and explain the competitive pricing, offers, and tier levels of the commercial buying program to assure customer satisfaction with the best pricing offered based off amount spent monthly by the business.

Education

High School Diploma -

Lodi High School
Lodi, NJ
06.2014

Some College (No Degree) - Criminal Justice

Bergen Community College
Paramus NJ

Skills

  • Leadership
  • Crime Prevention Methods
  • Report Generation
  • Customer service
  • Access Control
  • CCTV Monitoring
  • Reliability
  • Work Ethic
  • Conflict management
  • Communication skills
  • Microsoft Word
  • CCTV Surveillance

Certification

  • AED, First Aid, and CPR Certification (Valid until 09/2026)
  • NJ SORA License (Valid until 12/2024)

Timeline

Shift Supervisor

AutoZone
12.2022 - 06.2023

Automotive Sales Consultant

NIELSEN DODGE CHRYSLER JEEP RAM
07.2022 - 12.2022

Security Officer

Paramus Park Mall
12.2018 - Current

Parts Sales Specialist

AutoZone
11.2014 - 12.2018

High School Diploma -

Lodi High School

Some College (No Degree) - Criminal Justice

Bergen Community College
Christian Sarao