Christian Sauchelli
Boonton
Summary
Results-oriented professional with extensive experience in service production management. Expertise in enhancing operational efficiency, championing customer advocacy, and eliminating bottlenecks. Committed to fostering team growth and achieving high customer satisfaction through seamless service delivery.
Overview
10
10
years of professional experience
Work History
Service Production Supervisor
Rivian
05.2025 - Current
- Operational Orchestration: Own the daily production rhythm, dynamically prioritizing and assigning workload to maximize shop throughput and efficiency like a master strategist.
- Team Leadership & Development: Mentor, coach, and inspire a team of technicians, actively managing performance, providing feedback, and nurturing talent to elevate technical capabilities.
- Process Facilitation: Served as the operational hub, proactively coordinating with Parts, Service Advisors, and support teams to eliminate bottlenecks and champion continuous workflow improvements.
- Quality & Compliance: Rigorously monitor repair quality and cycle time to ensure alignment with exacting standards, while upholding the highest standards of safety and organization.
Assistant Service Manager
Rivian
09.2024 - 05.2025
- Management Support: Assisted the Service Manager in all aspects of daily operations, focusing on maintaining service quality and efficiency.
- Staff Coordination: Managed and supported the service advising and technical teams to meet daily service production goals.
- Problem Resolution: Served as the key escalation point for complex customer issues, driving prompt and effective resolution.
- Operational Streamlining: Contributed to efficiency enhancement initiatives and service process improvements to optimize customer flow and reduce wait times.
Service Advising Representative
Tesla
Springfield
08.2023 - 09.2024
- Strategic Coordination: Streamlined service processes by coordinating closely with technical teams, resulting in a significant reduction of customer wait times.
- Customer Experience Leadership: Maintained consistently high customer satisfaction scores through effective communication and prompt issue resolution.
- Consultative Service: Leveraged deep industry knowledge to offer precise recommendations and clear explanations, improving customer understanding and satisfaction.
Mobile Service Technician
Tesla
Springfield
08.2018 - 03.2020
- Operational Efficiency: Utilized diagnostic tools to identify vehicle issues, enhance troubleshooting efficiency, and minimize repair time.
- Engineering Collaboration: Collaborated with engineering teams to address complex technical issues, which successfully reduced downtime.
- Quality & Compliance: Implemented safety protocols, ensuring compliance with industry standards and regulations.
Automotive Technician
VW/Audi
Denver
01.2016 - 03.2018
- Process Improvement: Implemented advanced diagnostic techniques, resulting in a 20% reduction in diagnostic time and increasing repair accuracy.
- Service Flow: Conducted routine maintenance, reducing customer wait times, and improving service efficiency.
Education
Associates -
Lincoln Technical Institute-Mahwah
Mahwah, NJSkills
- Production Supervision
- Workflow Optimization
- KPI Analysis
- Data-Informed Decisions
- Service Orchestration
- Bottleneck Elimination
- Vendor Relationship Management
- Team Mentoring
- Coaching
- Performance Management
- Talent Nurturing
- Servant-Leadership
- Cross-functional Collaboration
- Customer Service Professional
- Problem Solving
- Customer Advocacy
- Exceptional Written Communication
- Exceptional Verbal Communication
- Deep Technical Acumen
- Digital Tools
References
- Mike Ruffalo, RIVIAN, 732-823-8079
- Nesi Hida, TESLA, 201-661-0944
- Jared Gatti, TESLA, 973-885-7610
Personal Information
Title: Service Production Supervisor
Core Competencies
Production Supervision, Workflow Optimization (Lean Principles), KPI Analysis & Data-Informed Decisions, Service Orchestration, Bottleneck Elimination, Vendor Relationship Management, Team Mentoring & Coaching, Performance Management, Talent Nurturing, Servant-Leadership, Cross-functional Collaboration (Team collaboration), Customer Service Professional, Problem Solving, Customer Advocacy, Exceptional Written & Verbal Communication, Deep Technical Acumen (High-Voltage, Electrical, Mechanical, Infotainment), Digital Tools (DMS, Diagnostics)
Timeline
Service Production Supervisor
Rivian
05.2025 - Current
Assistant Service Manager
Rivian
09.2024 - 05.2025
Service Advising Representative
Tesla
08.2023 - 09.2024
Mobile Service Technician
Tesla
08.2018 - 03.2020
Automotive Technician
VW/Audi
01.2016 - 03.2018
Associates -
Lincoln Technical Institute-Mahwah