Detail-oriented healthcare professional with expertise in managing authorizations and ensuring compliance. Demonstrates strong problem-solving skills and proficiently navigates complex systems while maintaining accurate records. Drives effective collaboration and adapts quickly to fast-paced environments, contributing to improved healthcare outcomes and customer service.
Work History
Authorization Specialist
1 Year 7 Months
Gi Alliance | 01.2025 - 08.2026
Collaborated with healthcare providers to ensure timely submission of prior authorization requests.
Managed patient authorizations through detailed review of medical records and insurance documentation.
Utilized electronic health record systems to track and update authorization statuses efficiently.
Contributed to team goals by consistently meeting or exceeding individual productivity targets for processing authorization requests.
Led initiatives to improve turnaround times for authorization approvals, increasing overall operational efficiency.
Demonstrated adaptability with changing insurance requirements, maintaining up-to-date knowledge through continuous education efforts.
Scheduled patient appointments, optimizing clinic workflow and reducing wait times
Managed patient inquiries, providing timely information and enhancing overall satisfaction.
Trained new staff on scheduling software, ensuring consistent adherence to office protocols.
Fostered strong relationships with referring physicians and their office staff, leading to increased satisfaction and smoother scheduling processes.
Assisted in reducing patient anxiety by providing clear communication about upcoming procedures, including necessary preparations and post-procedure care instructions.
Provided consistent support to physicians by managing their schedules, ensuring availability for necessary procedures, and prioritizing urgent cases when needed.
Streamlined scheduling processes to optimize patient appointment flow and resource allocation.
Used company software and databases to maintain records of services performed and patient conditions.
Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
Facilitated appointments and transportation for patients, streamlining access to essential medical services.
Streamlined patient intake processes, reducing wait times and improving patient satisfaction.
Enhanced patient care coordination by effectively managing schedules for multiple healthcare providers.
Membership Customer Service
3 Years
Sam's Club | 10.2016 - 10.2019
Skilled at working independently and collaboratively in a team environment.
Excellent communication skills, both verbal and written.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Demonstrated strong organizational and time management skills while managing multiple projects.
Worked effectively in fast-paced environments.
Organized and detail-oriented with a strong work ethic.
Proven ability to learn quickly and adapt to new situations.
Education
Associate's degree - Health Information Technology
Delgado Community College | New Orleans, LA | 05-2022
High school diploma or GED - Basic Studies
Huey P Long Adult Ed | Gretna, LA | 03-2015
Skills
Authorization processing
Insurance verification
Medical terminology expertise
Appointment scheduling
Medical record management
Patient communication
Patient support
Microsoft office
Computer skills
Customer service
Data analysis tools
Critical thinking
Abilities
I'm a hard worker, highly motivated, a team player who works well with others. I'm a fast learner who's willing to learn what is needed to get the job done. I have great leadership skills as well as the ability to be lead.
Authorized to work in the US for any employer
Timeline
Authorization Specialist
Gi Alliance
01.2025 - 08.2026Read More
Medical procedure scheduler
Metropolitan Gastroenterology Associates
07.2020 - 08.2026Read More
Care Coordinator
Fyzical Therapy & Balance Centers
10.2019 - 10.2020Read More
Membership Customer Service
Sam's Club
10.2016 - 10.2019Read More
Huey P Long Adult Ed
High school diploma or GED from Basic Studies
Read More
Delgado Community College
Associate's degree from Health Information Technology