Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christian Schellenberg

Johnstown,CO

Summary

Accomplished Operations Manager with a proven track record at FedEx Freight, enhancing operational efficiency and team leadership. Expert in complex problem-solving and communication, significantly improved performance outcomes and customer satisfaction at NDV. Dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

14
14
years of professional experience

Work History

Operations Manager

FedEx Freight
10.2020 - Current
  • Supervised all operations staff and kept employees compliant with company policies and procedures.
  • Oversee all office, city, and inbound dock operations daily consisting of 120 salary and hourly employees.
  • Oversee, train, and cover city planner position and worked closely with Field Engineering to create efficient routes to increase city and dock production.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Oversaw hiring, onboarding and training of new hires to fulfill business requirements of NDV service center.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Analyzed and reported on key performance metrics to senior management.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Introduced new methods, practices, and systems to increase efficiency throughout the service center.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Championed safety protocols to maintain secure working environment, reducing workplace accidents and injuries year over year.
  • Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.

Warehouse Operator

Rockey Mountain Bottle Company
12.2019 - 10.2020
  • Used forklifts and pallet jacks to relocate products.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Kept warehouse stations and equipment in good working order in line with OSHA requirements.
  • Maintained accurate inventory records to provide data for use in audits and completion of order requests
  • Reduced product damage rates by enforcing proper handling techniques and storage methods.

Operations Supervisor

FedEx Freight
09.2018 - 11.2019
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Excelled at center dock stand and city planning for at heaviest inbound dock operations at FedEx Freight before being moved into city dispatch and excelling there.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by team.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to team members.
  • Implemented quality control systems to reduce errors, resulting in increased production rates and lower LTC's.
  • Conducted root cause analysis in deficient areas to identify and resolve issues.

Operations Manager

Old Dominion Freight Line, Inc.
08.2010 - 07.2018
  • Develop processes and procedures for dock operations, including problem solving and goal setting.
  • Operate dock team of 40 dock employees and 9 supervisors for Inbound Dock operation.
  • Monitor and maintain records of daily facility operations including production, claims, and safety reports.
  • Conduct and oversee training of employees in operations, safety, environmental issues, and technical issues.
  • Observe quality of city routes and ensure all freight is loaded in proper location and delivers on time damage free.
  • Help control and adjust city route-plan to ensure right freight gets on right routes and closes in time for driver to make delivery.
  • To staff crew properly and adjust start times to fit current freight arrival analysis, including hiring of dock employees when needed.
  • Daily use of Microsoft Office to create spreadsheets for production reports, claims reports, and attendance/staffing.
  • Supervise employees and supervisors to ensure quality of work and adherence to safety regulations or policies.

Education

GED -

Horizon High School
Brighton, CO
05.2009

Skills

  • Complex Problem-Solving
  • Team Leadership
  • Customer Service
  • Planning and Implementation
  • Decision-Making
  • Operational Efficiency
  • MS Office
  • Staff Development
  • Communication
  • Personable

Timeline

Operations Manager

FedEx Freight
10.2020 - Current

Warehouse Operator

Rockey Mountain Bottle Company
12.2019 - 10.2020

Operations Supervisor

FedEx Freight
09.2018 - 11.2019

Operations Manager

Old Dominion Freight Line, Inc.
08.2010 - 07.2018

GED -

Horizon High School

Similar Profiles

CREATE PROFILE
Christian Schellenberg