Professional operations leader with strong track record in optimizing processes and driving organizational efficiency. Skilled in strategic planning, budget management, and cross-functional team leadership. Known for fostering collaboration, adapting to change, and achieving measurable results. Proficient in project management, resource allocation, and performance analysis. Reliable and results-focused, ready to make significant impact.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Regional Driver Supervisor
TCI Transportation Services
10.2024 - Current
Maintained compliance with all federal regulations regarding hours-of-service requirements, weight limits, load securement standards.
Developed strong relationships with customers and vendors, fostering trust and positive rapport for continued business partnerships.
Managed required paperwork efficiently, including bills of lading and delivery receipts, maintaining accurate records for organizational purposes.
Trained new drivers on company procedures, best practices for safe driving habits.
Enhanced regional delivery efficiency by optimizing route planning and scheduling.
Participated in regular safety meetings with fellow drivers and management staff members, sharing valuable insights for ongoing improvements.
Maintained accurate records of driver hours, vehicle maintenance, and fuel costs for thorough fleet management.
Increased customer satisfaction by addressing concerns promptly and providing regular updates on delivery status.
Regional Director of Operations
IEC Sage Schools
05.2019 - 10.2024
Adhere to DOT, FMCSA and company rules/regulations
Set team and individual KPIs and provided regular, actionable feedback.
Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
Maintained compliance with industry regulations by staying up-to-date on best practices and implementing necessary changes in a timely manner.
Standardized operational procedures across all regional locations to ensure consistency in quality and performance.
Coordinated regional marketing efforts to increase brand visibility and attract new customers within the targeted geographical area.
Managed budgets effectively, ensuring optimal resource allocation for maximum return on investment.
Led a team of managers to achieve consistent revenue growth through effective leadership and strategic planning.
Assisted in recruiting, hiring and training of team members.
CDL Academy Director
Yellow Freight
03.2013 - 04.2019
Developed course curriculum, class documentation, lessons and exercises as per state and federal rules and regulations
Reviewed student's records to ensure DOT, FMCSA and CDL requirements are met
Kept accurate/complete student records/reports as required by state/federal law and administrative policies
Observed and evaluated student's progress to determine further training and suggestions for improvement
Maintained a safe and professional environment, keeping premises and equipment in the best working condition
Planned and implemented staff development and in-service training programs to enhance knowledge and skills.
Oversaw budget, marketing and curriculum development for school operations.
Checked on instructor lessons and communication in order to assess quality of education and assistance offered to students.
Proven record of developing and implementing school policies to ensure compliance with state and federal regulations.
Monitored overhead, prepared budgets and directed spending and resources to support fiscal efficiency.
Oversaw day-to-day operations of the school, including staff supervision, facilities management, and budget oversight, ensuring a seamless educational experience for students.
Director/Instructor
CDL Training Center
08.2009 - 03.2013
Instructed students with CDL driving basics utilizing various teaching methods such as classroom discussions, demonstrations and hands on
Provided real life seat experience while explaining the basics of commercial vehicle operation
Demonstrated driving skills and rules of the road to increase student's CDL knowledge
Coached students individually while maintaining a group setting
Reviewed student's records to ensure DOT, FMCSA and CDL requirements are met
Kept accurate/complete student records/reports as required by state/federal law and administrative policies
Observed and evaluated student's progress to determine further training and suggestions for improvement
Maintained a safe and professional environment, keeping premises and equipment in the best working condition
Inspected, maintained and serviced equipment, tractors and trailers
Scheduled Class A license exam per state requirements
CDL Driver Trainer
Central Refrigerated
02.2005 - 08.2009
Operated various Class A vehicles including various transmission types
Trained and certified new hire and on staff drivers
Serviced and maintained equipment per company policy and procedure
Kept trip logs and paperwork per company policy
Adhered to DOT, FMCSA and company rules/regulations
Operated safely under any and all-weather conditions
Education
B.S. - Logistics & Transportation
Southwestern College
H.S. Diploma -
Hilltop High School
Skills
Operational efficiency
Strategic planning
Proficient in PowerPoint
Operational management
Intrastate DOT regulations expertise
Logistics fleet administration
Advanced Excel proficiency
Skilled in Microsoft Teams communication tools
Implementing effective training procedures
Expertise in CDL assessment
Organizational time strategies
Bilingual (English and Spanish)
Proficient in organization techniques
Initiative-driven
Flexible problem-solving
Staff training and development
Data forecasting
Effective contract negotiations
Industry analysis and benchmarking
Key performance indicator analysis
Certification
Six Sigma Certification (Green Belt, Black Belt) American Society for Quality.