Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Christian Sellu

Data Optimization Consultant
Philadelphia,PA

Summary

Expertise in building partnerships, retaining key accounts, and enhancing profit channels. Strong leader with proficiency in growing professional networks, influencing decision-makers, and devising successful strategies. Collaborative and strategic team leader with a robust background in customer relationship management.

Overview

7
7
years of professional experience
4
4
years of post-secondary education

Work History

Data Optimization Consultant

ERPHealth
05.2023 - Current
  • Provide an immersive demonstration to all needed stakeholders.
  • Integrated technology and business operations to identify targeted solutions to customer issues.
  • Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Prepared presentations to explain revisions, enhancements and process improvements of organization's systems and programs.

Client Solutions Engineer

FinPay LLC
01.2023 - Current
  • Provided appropriate tools to streamline all campaigns for active deployment.
  • Designed and prepared technical presentations and recommended solutions for client issues.
  • Coordinated with 15 customers and resolved all technical issues and prepared documents.
  • Monitored and collected all technical information and designed appropriate workflow for customers.
  • Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
  • Collaborated with clients to define solution requirements.

Client Success Specialist

FinPay LLC
11.2021 - Current
  • Managed 20 Behavioral Health Clients.
  • Maintained a Customer Satisfaction score of over 90%.
  • Played an instrumental role in client satisfaction by working with operational teams for the proper resolution of service issues.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Facilitated penetration of key accounts via strategic planning initiatives.
  • Analyzed account details such as usage, sales data, and client comments to enhance understanding of effectiveness and client needs.
  • Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
  • Educated clients on new products or services to increase customer engagement with the brand.
  • Built and strengthened long-lasting client relationships based on providing subject matter expert knowledge and client success-based metrics.

Sales Specialist

FinPay LLC
11.2021 - Current
  • Exceeded quarterly sales goals by 65%.
  • Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings.
  • Created strategies to develop and expand sales of services to existing customers which resulted in significant increases in annual revenue.
  • Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
  • Met frequently with technical, product management, and service personnel to stay current on company offerings and business policies.
  • Tailored sales approaches and techniques to specific clients need to increase marketing effectiveness.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Determining problem areas and resolving issues related to profitability and business objective achievement.
  • Utilized internal lead referral tools to solicit new business opportunities and contacts.

Executive Assistant to Founder/Chief of Revenue

FinPay LLC
11.2021 - Current
  • Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
  • Updated spreadsheets and created presentations to support executives and boost team productivity.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Transcribed meeting minutes to support sales, business development, and senior management teams.
  • Updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Screened calls and emails and responded accordingly to support executive correspondence.

Patient Engagement Specialist

Finpay LLC
05.2019 - 11.2021
  • Converted over 1700 patients since starting with Finpay, while maintaining a pre-care percentage of 51% over a three-year period. Ranking 2nd overall in the company history.
  • In pre-care dollars paid prior to admission, generated 1.6 million in down payments dollars collected.
  • Collected and Generated over 5 million in total patient dollars collected.
  • Assisted patients through education of their health insurance details, along with financial obligations pre and prior to care.
  • Consistently maintained patient confidential data in accordance with HIPPA privacy and security laws.
  • Fostered working relationships with Provider sites, and was requested to travel on companies behalf as onsite specialists for multiple providers.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning.
  • Maintained high-Quality Assurance scores, customer survey reviews, and excellent feedback from Provider's management staff.

Medical Biller & Coder

Skin
11.2016 - 01.2019
  • Liaised between patients, insurance companies, and billing office.
  • Assisting doctor during examinations, and surgical and cosmetic procedures, and applied all necessary HIPPA protocols.
  • Maintained inventory and supplies.
  • Verified patient pharmacy information and prescription orders under the approval of the lead physician.
  • Assisted front office staff in scheduling appointments, verifying insurance information, and checking in/out 30+ patients daily.
  • Gathered information from multiple sources to simplify billing and organize accounts.
  • Collected payments and applied them to patient accounts.
  • Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.

Education

BA - Biology

Temple University
Philadelphia, PA
08.2013 - 06.2017

Skills

Strategic communications

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Accomplishments

DEIB Advisory Committee for Nationa Association of Addiction Treatment Providers.


Timeline

Data Optimization Consultant

ERPHealth
05.2023 - Current

Client Solutions Engineer

FinPay LLC
01.2023 - Current

Client Success Specialist

FinPay LLC
11.2021 - Current

Sales Specialist

FinPay LLC
11.2021 - Current

Executive Assistant to Founder/Chief of Revenue

FinPay LLC
11.2021 - Current

Patient Engagement Specialist

Finpay LLC
05.2019 - 11.2021

Medical Biller & Coder

Skin
11.2016 - 01.2019

BA - Biology

Temple University
08.2013 - 06.2017
Christian SelluData Optimization Consultant