Christian Sellu
Data Optimization Consultant
Philadelphia,PA
Summary
Expertise in building partnerships, retaining key accounts, and enhancing profit channels. Strong leader with proficiency in growing professional networks, influencing decision-makers, and devising successful strategies. Collaborative and strategic team leader with a robust background in customer relationship management.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Data Optimization Consultant
ERPHealth
05.2023 - Current
- Provide an immersive demonstration to all needed stakeholders.
- Integrated technology and business operations to identify targeted solutions to customer issues.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Prepared presentations to explain revisions, enhancements and process improvements of organization's systems and programs.
Client Solutions Engineer
FinPay LLC
01.2023 - Current
- Provided appropriate tools to streamline all campaigns for active deployment.
- Designed and prepared technical presentations and recommended solutions for client issues.
- Coordinated with 15 customers and resolved all technical issues and prepared documents.
- Monitored and collected all technical information and designed appropriate workflow for customers.
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
- Collaborated with clients to define solution requirements.
Client Success Specialist
FinPay LLC
11.2021 - Current
- Managed 20 Behavioral Health Clients.
- Maintained a Customer Satisfaction score of over 90%.
- Played an instrumental role in client satisfaction by working with operational teams for the proper resolution of service issues.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Facilitated penetration of key accounts via strategic planning initiatives.
- Analyzed account details such as usage, sales data, and client comments to enhance understanding of effectiveness and client needs.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Educated clients on new products or services to increase customer engagement with the brand.
- Built and strengthened long-lasting client relationships based on providing subject matter expert knowledge and client success-based metrics.
Sales Specialist
FinPay LLC
11.2021 - Current
- Exceeded quarterly sales goals by 65%.
- Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings.
- Created strategies to develop and expand sales of services to existing customers which resulted in significant increases in annual revenue.
- Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
- Met frequently with technical, product management, and service personnel to stay current on company offerings and business policies.
- Tailored sales approaches and techniques to specific clients need to increase marketing effectiveness.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Determining problem areas and resolving issues related to profitability and business objective achievement.
- Utilized internal lead referral tools to solicit new business opportunities and contacts.
Executive Assistant to Founder/Chief of Revenue
FinPay LLC
11.2021 - Current
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Worked with senior management to initiate new projects and assist in various processes.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Transcribed meeting minutes to support sales, business development, and senior management teams.
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Screened calls and emails and responded accordingly to support executive correspondence.
Patient Engagement Specialist
Finpay LLC
05.2019 - 11.2021
- Converted over 1700 patients since starting with Finpay, while maintaining a pre-care percentage of 51% over a three-year period. Ranking 2nd overall in the company history.
- In pre-care dollars paid prior to admission, generated 1.6 million in down payments dollars collected.
- Collected and Generated over 5 million in total patient dollars collected.
- Assisted patients through education of their health insurance details, along with financial obligations pre and prior to care.
- Consistently maintained patient confidential data in accordance with HIPPA privacy and security laws.
- Fostered working relationships with Provider sites, and was requested to travel on companies behalf as onsite specialists for multiple providers.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning.
- Maintained high-Quality Assurance scores, customer survey reviews, and excellent feedback from Provider's management staff.
Medical Biller & Coder
Skin
11.2016 - 01.2019
- Liaised between patients, insurance companies, and billing office.
- Assisting doctor during examinations, and surgical and cosmetic procedures, and applied all necessary HIPPA protocols.
- Maintained inventory and supplies.
- Verified patient pharmacy information and prescription orders under the approval of the lead physician.
- Assisted front office staff in scheduling appointments, verifying insurance information, and checking in/out 30+ patients daily.
- Gathered information from multiple sources to simplify billing and organize accounts.
- Collected payments and applied them to patient accounts.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
Education
BA - Biology
Temple University
Philadelphia, PA 08.2013 - 06.2017
Skills
Strategic communications
Revenue growth
Service initiatives support
Client Development
Sales analysis
Administrative support
Product Life Cycle Management
Assessments
Strategic Planning
Accomplishments
DEIB Advisory Committee for Nationa Association of Addiction Treatment Providers.
Timeline
Data Optimization Consultant
ERPHealth
05.2023 - Current
Client Solutions Engineer
FinPay LLC
01.2023 - Current
Client Success Specialist
FinPay LLC
11.2021 - Current
Sales Specialist
FinPay LLC
11.2021 - Current
Executive Assistant to Founder/Chief of Revenue
FinPay LLC
11.2021 - Current
Patient Engagement Specialist
Finpay LLC
05.2019 - 11.2021
Medical Biller & Coder
Skin
11.2016 - 01.2019
BA - Biology
Temple University
08.2013 - 06.2017