Christian Shemak
Senior Information Technology Specialist
Highland,Wisconsin
Summary
Seasoned IT technician with 5+ years of IT experience. Situational awareness, problem solving and empathy for their peers. I excel in communicating with clarity and candor, across all internal teams and focus on completing tasks on time and on budget. I currently maintain an active Secret security clearance. Focused on providing exceptional customer service and excellent communication between teams. Proficient in all Windows Suite applications.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Senior Information Technology Specialis
USASOC
06.2018 - Current
- Providing 24/7 communication and IT support to the nation's Special Operations Forces, both stateside and deployed for a multitude of systems
- Maintained over $600k worth of sensitive equipment with zero loss over a period of four years.
- Spearheaded the adoption of agile methodologies for software development projects, improving speed-to-market for new products and features.
- Improved user satisfaction by conducting training sessions to increase proficiency with software applications.
- Increased operational efficiency through automation of manual tasks, freeing up resources for strategic initiatives.
- Standardized hardware and software configurations across the organization''s technology environment to simplify support processes and reduce costs.
- Streamlined IT operations by implementing efficient processes and procedures, optimizing system performance.
Education
High school or equivalent - General high school diploma
Highland High School
Highland 01.2013 - 05.2017
Skills
Web Development
Network Architecture
IT risk management
Data Analytics
Information Security
Disaster Recovery
Cybersecurity Expertise
Desktop support
Technical Support
Software Installation
Microsoft Office Suite
Cybersecurity and Network Administration
IT troubleshooting
IT Helpdesk
Virtual collaboration
Cross-team Collaboration
Project management
Problem solving
Critical thinking
Certification
Comptia Security+
Timeline
Comptia Security+
08-2023
Senior Information Technology Specialis
USASOC
06.2018 - Current
High school or equivalent - General high school diploma
Highland High School
01.2013 - 05.2017