Christian Shepherd
Philadelphia,PA
Summary
Driven Hospitality Specialist with talent for maintaining customer satisfaction while assisting with reservations and special requests. Successful in helping customers plan special events through exceptional industry knowledge and catered recommendations for venues and vendors. Flexible with upbeat demeanor and commitment to client satisfaction.
Overview
18
18
years of professional experience
Work History
Hospitality Coordinator (Remote)
Point Hospitality Group
San Francisco, CA
03.2021 - 08.2024
- Responsible for booking travel accommodations for corporate and leisure clients in destinations all around the west coast.
- Researched, created, and executed exceptional itineraries for clients.
- Reviewed individuals' needs and wants for itineraries, to ensure a trip specially designed to meet the clients' needs.
- Reviewed budgets and planned trips according to clients' budget constraints.
- Created promotional materials for clients to utilize.
- Booked destination needs (airline, car rental, hotel accommodations, cruise, ticket/event sales, etc...).
- Effectively communicated with clients pre- and post-trip.
- Handled numerous issues that may have arisen during the bookings for clients.
- Network with tour operators regarding packages that you can possibly offer to clients.
Housekeeping Manager
Yotel San Francisco
San Francisco, CA
02.2018 - 03.2020
- Monitor all the daily operations of the housekeeping department, including the cleanliness of all guest rooms and public areas, daily.
- Lead, hire, and train hotel housekeeping staff to adhere to our high standards of cleanliness and customer satisfaction.
- Oversee the housekeeping department budget, take inventory, and ensure there is a stock of adequate cleaning supplies.
- Document areas cleaned by room attendants and report any issues, such as room damage or maintenance requests, to the front office.
- Ensure all cleaning equipment is in proper working condition and make arrangements for repairs as needed.
Front Office Manager
Hotel Vitale
San Francisco, CA
09.2016 - 02.2018
- Resolving guest problems/complaints, keeping Front Office Manager informed
- Coordinating staffing and payroll to conform with productivity and budgetary standards
- Monitoring associate productivity and reduce staffing as business demands
- Monitoring service and teamwork on a regular basis and counsel utilizing one-on-one training skills with associates as needed
- Overseeing and participate in the prompt and courteous check-in and check-out of guests ensuring they are properly accommodated; ensure that complete and accurate information is documented on guest records, and that payment methods by guests are correct
- Demonstrating correct procedures when greeting guests, checking them in and out, serving transportation requests
- Posting all guest charges and payments to guests, master, and house accounts, ensuring such postings and payments are correct
- Being familiar with local restaurants, tourist attractions, events, as well as the physical layout of hotel, including guests rooms and their locations, facilities, and amenities, and any onsite events in order to be a source of information to guests and confidently sell hotel to prospective guests
Front Desk Supervisor
Courtyard, Marriott Union Square
San Francisco, CA
08.2015 - 09.2016
- Ensuring exemplary customer service at all times
- Responsible for training and support of front desk staff
- Resolving customer issues, complaints, problems in a quick, efficient manner
- Conducting payroll and weekly scheduling of front desk associates
- Overseeing inventory and ordering of office supplies and guest supplies
- Ensuring the safety of guests and staff, responding quickly to emergencies including Medical
- Emergencies, Fire, Earthquakes, Bomb Threats
Night Auditor
Courtyard by Marriott San Francisco Downtown
San Francisco, CA
01.2007 - 01.2015
- Responsible for running nightly property file backup and transition into next day
- Running Micros polling, fixing any credit card variances or in the case of
- Micros failing, running manual poll from the outlets revenue information
- Gathering important reports from throughout the day including Guest Ledgers,
- Shift Update Reports and Rate Variance Reports
- Check in, Check out, making reservations, handling guest complaints and room assignments
- Ensuring the accuracy of guest information, avoiding fraudulent credit cards and/or identification
- Checking front desk cash drops made throughout the day, ensuring proper deposits
- Balancing daily revenue, explaining any variances against the daily closing report
Education
Bachelor's degree - Liberal Arts & Sciences
San Francisco State University
San Francisco, CASkills
- Leadership skills
- Customer service
- Ability to multitask
- Effective time management
- Adaptability
- Communication Skills
- Strong organizational skills
Timeline
Hospitality Coordinator (Remote)
Point Hospitality Group
03.2021 - 08.2024
Housekeeping Manager
Yotel San Francisco
02.2018 - 03.2020
Front Office Manager
Hotel Vitale
09.2016 - 02.2018
Front Desk Supervisor
Courtyard, Marriott Union Square
08.2015 - 09.2016
Night Auditor
Courtyard by Marriott San Francisco Downtown
01.2007 - 01.2015
Bachelor's degree - Liberal Arts & Sciences
San Francisco State University
Similar Profiles
Margaret MackMargaret Mack
Night Audit Supervisor at North Point Hospitality Group Inc.Night Audit Supervisor at North Point Hospitality Group Inc.
REBEKAH JUDAYREBEKAH JUDAY
Corporate HR Director - Benefits and Payroll at North Point Hospitality Group, Inc,Corporate HR Director - Benefits and Payroll at North Point Hospitality Group, Inc,
Brianna AllenBrianna Allen
Bartender at Harbor Point HospitalityBartender at Harbor Point Hospitality