Christian Sherwood
York
Summary
Dedicated professional with experience in operations management and customer service. Skilled in fostering a positive work environment, mentoring staff, and implementing operational improvements that enhance both team productivity and guest satisfaction.
Overview
3
3
years of professional experience
Work History
Key Manager
Outback Steakhouse
07.2025 - Current
- Managed daily operations, ensuring adherence to safety and service standards.
- Trained new staff on menu items and customer service protocols.
- Implemented operational improvements to enhance workflow efficiency.
- Resolved customer inquiries and complaints, ensuring a positive dining experience.
- Cleaned and secured shop at end of shift.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Maintained high levels of employee engagement through open communication channels and creating a supportive work environment.
- Mentored junior staff members, helping them to advance their careers within the company and develop strong professional skills.
- Developed professional relationships to improve retention of key customers.
- Enhanced team productivity by implementing efficient task delegation.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Submitted reports to senior management to aid in business decision-making and planning.
- Developed and nurtured lasting relationships with customers through dedicated assistance, issue resolution and active listening.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Host Trainer
Outback Steakhouse
01.2023 - Current
- Trained new hosts on customer service protocols and operational procedures.
- Oversaw daily host activities to ensure efficient guest flow and seating arrangements.
- Developed training materials to enhance onboarding for new staff members.
- Mentored team members, fostering a collaborative environment and improving team morale.
- Implemented feedback systems to identify areas for improvement in hosting processes.
- Coordinated with upper-management/team members to address guest concerns and improve overall dining experience.
- Monitored performance metrics to maintain high standards of service consistency.
- Led periodic training sessions to reinforce best practices and operational standards among staff.
- Enhanced guest experience by providing exceptional service and maintaining a welcoming atmosphere.
- Adapted quickly to changing situations and demands, ensuring smooth operations during peak hours.
- Demonstrated strong multi-tasking abilities while remaining calm under pressure, contributing to a positive work environment.
- Proactively identified potential issues before they escalated into larger problems, mitigating risks to guest satisfaction.
- Increased customer satisfaction by effectively addressing and resolving conflicts or concerns.
- Maintained up-to-date knowledge of menu offerings and special promotions, enabling accurate information sharing with guests.
- Established strong rapport with returning customers, fostering loyalty and repeat business for the restaurant.
- Facilitated seamless communication between front-of-house staff, kitchen personnel, and management teams for optimal efficiency.
Education
No Degree - Business Management
Arizona State University
Tempe, AZ05-2028
Skills
- Customer service
- Store organization
- Operations management
- Upsell training
- Teamwork and collaboration
- Multitasking and prioritizing
- Problem-solving abilities
- Reliability
- Excellent communication
- Critical thinking
- Customer satisfaction
- Active listening
Timeline
Key Manager
Outback Steakhouse
07.2025 - Current
Host Trainer
Outback Steakhouse
01.2023 - Current
No Degree - Business Management
Arizona State University