Experienced transportation and warehouse professional with more than five years of experience in different areas, a strong background in logistics, route optimization, inventory management, and team leadership. Skilled in maintaining safety compliance, streamlining operations, and delivering high-quality service in fast-paced environments. Adaptable, organized, and committed to efficiency and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Transportation Associate
Amazon Transportation Operations Management.
Houston
12.2023 - Current
Trained on the following programs: YMS, SSP, FMC, Gensuite (Yard Safety Observations and Incident Reports), Reach (Equipment Repair Requests), Smart Drive coaching, and Paragon.
Trained to drive yard hostler vehicles in accordance with Amazon and DOT policies and regulations. Tracked driving hours of service in compliance with DOT policy.
Maintained a safe work environment by enforcing company and DOT policies and regulations.
Safely operate a commercial vehicle, adhering to all DOT regulations and Amazon safety standards, ensuring on-time deliveries for customer satisfaction.
Transport goods to and from various locations, ensuring timely delivery of packages, while maintaining efficiency and route optimization.
Perform pre-trip and post-trip inspections, ensuring vehicle maintenance and compliance with safety regulations.
Load and unload packages, ensuring items are securely transported and properly handled to prevent damage.
Maintain accurate records of deliveries, fuel logs, and inspection reports to comply with company and regulatory requirements.
Monitor traffic and weather conditions to adjust driving routes and schedules, ensuring safe and efficient travel.
Provide excellent customer service by communicating effectively with dispatch and customers, addressing concerns, or delivery issues promptly.
Utilize GPS systems and route-planning software to ensure the most efficient and timely delivery of packages.
Maintain a clean driving record, consistently following traffic laws and company policies to reduce safety risks and accidents.
Warehouse Associate
Amazon
Houston
02.2022 - 12.2023
Trained in FPY (First Pass Yield) software, IOL/FUD, and trained as a Process Guide, Problem Solver, ASC, Learning Ambassador, Tech, and backup Inbound Stow Process Assistant Manager.
I ran the entire transshipment department as an entry-level associate and coordinated day-to-day operations based on business needs.
Loaded and unloaded trucks quickly and safely, using pallet jacks and other equipment.
Inspected products for defects and damages, and reported discarded items to supervisors.
Efficiently operated a forklift to move materials around the warehouse.
Tracked inventory movements using computerized tracking systems.
Trained on Coupa, Delphi, YMS, and TDR. Licensed on the following PIT vehicles: Side Pallet Rider, Stand-up Forklift, and Electric Pallet Jack.
Monitored inventory levels throughout the shift, and communicated with other departments to coordinate on inventory transfers based on previous purchase orders.
Successfully maintained organization within the warehouse environment through regular cycle counts.
Prepared detailed reports on receiving activities, including damaged merchandise, overstock, and understocked quantities.
Received and processed incoming shipments by verifying quantities, inspecting for damages, and ensuring the accuracy of orders.
Organized storage areas according to established safety guidelines.
Area Coordinator
Flying Foods Group
Queens
09.2020 - 12.2021
Oversaw the counting, cataloging, and shipping of food, beverage, and snack orders for airlines, ensuring timely and accurate deliveries based on flight schedules.
Assigned tasks to employees based on training, ensuring optimal efficiency, and high-quality performance.
Managed inventory, tracked daily usage, and created orders to cover shortages while minimizing waste.
Generated daily reports on profits, losses, and future investments, implementing strategies to reduce resource waste, and improve profitability.
Streamlined logistical processes by optimizing workstation layouts and rotating staff to enhance productivity and operational efficiency.
Customer Service
Key Food Supermarket
Flushing
02.2020 - 09.2020
Efficiently managed 1–15 customer calls per hour, resolving complaints, answering product inquiries, and delivering exceptional service.
Improved customer satisfaction through a positive attitude, strong attention to detail, and proactive problem-solving.
Handled cash transactions, processed refunds, and supported promotional offers, discounts, and voucher exchanges.
Ensured high communication standards by monitoring employee-customer interactions, and reviewing customer feedback.
Maintained a clean, organized, and customer-friendly environment to enhance the overall service experience.
Cashier /Assistant Manager
McDonald's
Queens
02.2018 - 01.2020
Provide fast and friendly service to an average of 30 to 50 customers per shift.
Accurately handled cash, credit, and POS system transactions.
Assisted in training a new employee on customer service and basic operations.
Helping in the supervision of shifts of up to 7-10 employees, ensuring compliance with quality and service standards.
Resolved customer complaints and issues in a professional manner, maintaining a positive environment.
Support the store manager in implementing processes to improve efficiency and customer satisfaction.
Education
Profesional Truck Driver - Transportation And Logistics
Roadmasters Driving School
Pasadena, TX
03-2024
Finances - Life Agent, Investment, Mortgage
Primerica, Inc
Houston, TX
06-2023
High School Diploma -
Klein Forest High School
Houston, TX
04-2019
Skills
Vehicle inspection
Route optimization
Equipment maintenance
Incident reporting
Safety compliance
Inventory management
Leadership & Training
Organization Skills
Process Improvement
Performance evaluation management
Adaptability and Flexibility
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Accomplishments
Amazon - Certificate of congeniality.
JFK Airport - Employed of the month.
Key food Inc - Employed of the month.
Timeline
Transportation Associate
Amazon Transportation Operations Management.
12.2023 - Current
Warehouse Associate
Amazon
02.2022 - 12.2023
Area Coordinator
Flying Foods Group
09.2020 - 12.2021
Customer Service
Key Food Supermarket
02.2020 - 09.2020
Cashier /Assistant Manager
McDonald's
02.2018 - 01.2020
Profesional Truck Driver - Transportation And Logistics